EXPERIENCE

OCTOBER ****–JANUARY ****

ADMINISTRATIVE TECHNICIAN II • CITY OF NEWPORT NEWS FINANCIAL SERVICES • NEWPORT NEWS, VA

Reviewed in-house systems for submissions from applicants seeking financial services, food assistance and/or medical coverage

Processed, scheduled, and assigned applications for interviews by utilizing a systemized screening of potential clients’ reported budget information

Liaised for external and internal customers via phone, fax, email, and general delivery correspondence managing inquiries and requested pertinent information

Catalogued electronic filing system of confidential client information through document scanning

Maintained a fully accessible stock of office supplies and office equipment supplies

Provided direct support to upper management, floor supervisors, and case managers through assigned administrative tasks and responsibilities as per agency guidelines

Created workshop training materials through Word, office presentations through PowerPoint and functional spreadsheets for reporting through Excel

OCTOBER 2005–MARCH 2011

SENIOR VENDOR STATEMENTS ASSOCIATE •FERGUSON SHARED ACCOUNTING SERVICES CENTER • NEWPORT NEWS, VA

Mediated between Ferguson Enterprise, Inc [FIS], and numerous vendors daily

Former primary account representative for the division of Ferguson Integrated Services [FIS]

Account reconciler for sixteen branches of FIS and their numerous subsidiaries; assigned vendors for Waterworks, HVAC & Plumbing divisions; and company assigned parent company accounts

Maintained spreadsheets for reviewing and resolving monthly account discrepancies and semi-annual accounting reports

KEY SKILLS AND CHARACTERISTICS

PEOPLE SKILLS •AUTONOMY •CONFIDENTLY WRITTEN COMMUNICAE • ARTICULATE SPEAKER • EMPATHETIC LISTENER • PROFICIENT IN PRESENTATION AND CONFLICT RESOLUTION • DILIGENT • PROFICIENT IN WORD, EXCEL AND POWERPOINT • ADAPTIBLE

TANYA R. BOYCE

ADMINISTRATIVE SPECIALIST

PROFILE

Administrative professional with over 25 years of experience.

CONTACT

adv8au@r.postjobfree.com

757-***-****

1125 34th Street

Newport News, VA 23607

ACTIVITIES AND INTERESTS

Puzzles

Movies

Big Momma & Chef

Holistic Care & Wellness

EDUCATION & TRAINING

TIDEWATER TECH [NOW CENTURA COLLEGE] 2005-2007

BUSINESS MANAGEMENT & MARKETING/COMPUTER SCIENCE, A.A.S

WESTCHESTER BUSINESS INSTITUTE [NOW THE COLLEGE OF WESTCHESTER] 1994-1997

BUSINESS MANAGEMENT/MARKETING, A.A.S