Administrative Technician Ii
Resume:
EXPERIENCE
ADMINISTRATIVE TECHNICIAN II • CITY OF NEWPORT NEWS FINANCIAL SERVICES • NEWPORT NEWS, VA
Reviewed in-house systems for submissions from applicants seeking financial services, food assistance and/or medical coverage
Processed, scheduled, and assigned applications for interviews by utilizing a systemized screening of potential clients’ reported budget information
Liaised for external and internal customers via phone, fax, email, and general delivery correspondence managing inquiries and requested pertinent information
Catalogued electronic filing system of confidential client information through document scanning
Maintained a fully accessible stock of office supplies and office equipment supplies
Provided direct support to upper management, floor supervisors, and case managers through assigned administrative tasks and responsibilities as per agency guidelines
Created workshop training materials through Word, office presentations through PowerPoint and functional spreadsheets for reporting through Excel
OCTOBER 2005–MARCH 2011
SENIOR VENDOR STATEMENTS ASSOCIATE •FERGUSON SHARED ACCOUNTING SERVICES CENTER • NEWPORT NEWS, VA
Mediated between Ferguson Enterprise, Inc [FIS], and numerous vendors daily
Former primary account representative for the division of Ferguson Integrated Services [FIS]
Account reconciler for sixteen branches of FIS and their numerous subsidiaries; assigned vendors for Waterworks, HVAC & Plumbing divisions; and company assigned parent company accounts
Maintained spreadsheets for reviewing and resolving monthly account discrepancies and semi-annual accounting reports
KEY SKILLS AND CHARACTERISTICS
PEOPLE SKILLS •AUTONOMY •CONFIDENTLY WRITTEN COMMUNICAE • ARTICULATE SPEAKER • EMPATHETIC LISTENER • PROFICIENT IN PRESENTATION AND CONFLICT RESOLUTION • DILIGENT • PROFICIENT IN WORD, EXCEL AND POWERPOINT • ADAPTIBLE
TANYA R. BOYCE
ADMINISTRATIVE SPECIALIST
PROFILE
Administrative professional with over 25 years of experience.
CONTACT
*******@*****.***
1125 34th Street
Newport News, VA 23607
ACTIVITIES AND INTERESTS
Puzzles
Movies
Big Momma & Chef
Holistic Care & Wellness
EDUCATION & TRAINING
TIDEWATER TECH [NOW CENTURA COLLEGE] 2005-2007
BUSINESS MANAGEMENT & MARKETING/COMPUTER SCIENCE, A.A.S
WESTCHESTER BUSINESS INSTITUTE [NOW THE COLLEGE OF WESTCHESTER] 1994-1997
BUSINESS MANAGEMENT/MARKETING, A.A.S
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