Service Representative Administrative Assistant
Resume:
JENNIFER S. NICHOLS
*** *** **** ***., **** Dallas TX 75065
PROFESSIONAL SUMMARY
I have over 13 years experience in client facing, project management roles providing excellent customer service and creative solutions in order to meet client expectations. I managed a large scale project to streamline inefficiencies within the Walt Disney Media Distribution purchase order system demonstrating management skills such as organization, process tracking, progress reporting and training. I am currently part of an elected Leadership Council tasked with such projects as creating and implementing performance standards and building a new commission structure at the Austin American-Statesman.
WORK EXPERIENCE
Evolution Brands Dallas, Texas
Customer Service Representative October 2021 – present
Maintain a professional, first point of contact with upscale shoe and bag ailers and support their daily needs.
Support sales reps in maintaining accurate account information in SAP and NuOrde.
Track orders from International Contractors in order to ensure timely delivery of luxury shoes and bags.
Handle returns.
Maintain up to date product knowledge in order to advise retailers on top selling bag and shoes styles.
Answer email and phone calls in order to ensure retailer expectations are met and exceeded.
Working with Excel spreadsheets to generate a certain amount of orders per day to help reach daily, monthly and yearly goals.
Watters & Watters Dallas, Texas
Customer Service Representative May 2015 – April 2020
Maintain a professional, first point of contact with Bridal retailers and support their daily needs.
Place orders received via fax, phone, and email.
Track orders from International Contractors in order to ensure timely delivery of Wedding and Bridesmaids Dresses.
Handle returns.
Maintain up to date product knowledge in order to advise retailers on top selling Bridal apparel and answer questions they may have regarding the collateral of a particular gown.
Manage expectations in a highly emotional and stressful process in order to empower retailers to provide the best customer service experience for the Bride and Bridal party.
Main point of contact for key account Weddington Way who routinely order up to 200 dresses per week. Responsible for accurate order entry, status updates, change request, rush requests, returns and timely delivery.
The Austin American-Statesman Austin, Texas
Multimedia Account Coordinator July 2012 – May 2015
Maintain a professional, first point of contact relationship with key advertisers and support their daily needs.
Uphold strong working relationships with Account Executives built on trust, accuracy, and excellent communication.
Prospect, qualify and provide leads to the sales team through competitive media.
Identify key advertiser spend habits, key marketing needs and industry awareness and marketing trends that impact local revenue.
Proactively support sales staff in pre, mid and post sales efforts. Including assistance in proposal building, pulling avails, creative requests.
Responsible for print ad process, from retrieving ad components, suggesting creative style, proofing and approving.
Work extensively in the digital space proposing and executing advertising campaigns consisting of social media, targeted digital banners, mobile, video and reach extension.
Contribute to monthly, quarterly and yearly sales quotas by keeping adjustments to less than 1% of the total revenue of each month and adhering to company strategies put in place to most effectively impact revenue.
Manage contract fulfillment tracking.
Answer incoming calls for transient advertising; helping these customers advertise cost effectively.
Work daily in Salesforce, Outlook, DFP and internal billing/booking web based systems. The Walt Disney Company London, England (5 years)
Technical Coordinator April 2007-March 2012
On time creation and distribution of technically acceptable Broadcast Materials to clients in key EMEA territories which contributed to over a billion dollar revenue for The Walt Disney Company media distribution.
Integral in the development of the Disney/ABC Dutch Pay Per View platform.
Reviewed all assigned deals in Zeus (internal Disney tracking/information system) to determine requirements, priorities and identify costs.
Raised accurate and timely orders via numerous internal systems for the creation of broadcast materials.
Maintained detailed spreadsheets and tasks for the tracking of long term servicing projects.
Liaised regularly with Clients and Sales to understand technical requirements and broadcast schedules to manage their expectations.
Worked effectively with departmental colleagues and cross-functionally with other members of the Territory Teams. Contributed to: Team; Departmental; and Communication meetings.
Collaborated with The Walt Disney Company Accounts Payable department to resolve vendor billing issues.
Developed and maintained strong working relationships with internal and external parties.
Adhered to defined business processes and improved processes where opportunities were made available.
Superuser in SAP (accounting system) providing training for colleagues as required. Participated in SAP testing and contributed with strategic projects and suggestions for improvement. The Walt Disney Company Burbank, California
Technical Coordinator Sept 1999-April 2007
During this time I was promoted from administrative assistant to technical coordinator. In this role, I worked closely with departmental colleagues and outside vendors to create Technical Broadcast Materials for Walt Disney media inventory.
Charitable Association
Community Partners Dallas - Volunteer
Junior League of London
The Episcopal Church of the Annunciation - Soup Kitchen Volunteer/Office Volunteer
Lake Dallas Parks and Recreation - Board Member
EDUCATION
The University of North Texas Denton, TX
Bachelor of Arts, Radio/Television/Film January 1996
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