Data Entry Customer Service

Antoinette Whitted

Youth Mental Health First Aid and Administration

Cleveland, OH 44108

**********@*****.***

+1 216 216-***-****

Authorized to work in the US for any employer

Work Experience

Director Assistant

Lexington Bell Community Center - Cleveland, OH

March 2019 to January 2020

• Prepare and maintain correspondence for employees

• Maintain routes, schedules, rosters and consumer assessments and files for delivered meals program Presiding Judge

Cuyahoga Board of Elections

May 2009 to November 2019

Presiding Judge

• Setup election equipment, review and complete election forms

• Searched and qualify voters through use of identification and poll lists

• Assist voters during voting process, performed closing poll duties and office support Filing Clerk

Republic Services Inc

April 2018 to January 2019

• Reviewed and sorted Contracts

• Looked at excel spreadsheets, then determined yes this is present or no the document isn't present Traffic Clerk

Cargill Deicing Technology

March 2017 to March 2018

• Prepared reports from existing data using systems generated reporting tools, spreadsheets, database, customized reports

• Direct bulk and package trucks, rail and boars for on-time pick-up of salt products

• Worked as a back-up supervisor, verified and addressed problems related to inventory

• Collected and organized documents

• Weighed in and out bulk trucks for delivery

Procurement Specialist

Voxmobile

May 2016 to January 2017

Temporary Assignment)

• Responsible for a wide range of interactions with various carriers in relations to mobile technology

• Answered high volume of calls troubleshooting issues in the USA and Canada

• Followed department guidelines and the selection of appropriate procurement methods and processes.

• Worked daily in fast paced environment while providing accurate and efficient customer service

• Daily duties included order tracking, price dispute resolutions and purchase order creation

• Data entry updating all client information, complaints or issues and ensure follow through for satisfaction

(Work Experience Continued)

Resolution Specialist

Safeguard Properties - Mentor, OH

February 2013 to March 2016

• Answered up to 100 incoming calls from vendors daily

• Provided authorization or denial codes to perform initial secure work orders for Bank of America

• Used Outlook to retrieve vendor photos via email, text and correspondence from team members

• Used Excel to perform spreadsheets for the DRU report for all denied work orders

• Performed acting team lead duties assisting with scheduling training and approval on new hires Education

High school or equivalent

Cuyahoga Community College

May 2007

Skills

• Front Desk

• microsoft office (7 years)

• Microsoft Word (8 years)

• Microsoft Outlook (8 years)

• SAP (4 years)

• As400 (3 years)

• Customer Service (10+ years)

• Data Entry (7 years)

• Remote shipping (2 years)

• Supervising Experience (3 years)

• Recruiting (4 years)

• Receptionist (3 years)

• Procurement

• Accounts Payable

• Office Management

• Accounts Receivable

• QuickBooks

• Bookkeeping

• Management

• Payroll

• Microsoft Excel

Certifications and Licenses

Shampooing-Boutique Services

October 2019 to January 2021

Braiding-Boutique Services

October 2019 to January 2021

Youth Mental Health First Aid

April 2021 to April 2024

Assessments

Customer Focus & Orientation — Highly Proficient

January 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

September 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Receptionist and Legal Assistant — Familiar

September 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Customer Focus & Orientation — Familiar

August 2018

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar

Written Communication — Proficient

August 2018

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient

Working with MS Word Documents — Highly Proficient February 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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