Joseph Stanford

Merchantville, NJ *****

adv88q@r.postjobfree.com

401-***-****

Versatile individual effective in management with exceptional customer care skills, strong leadership, along with extensive proficiency in a wide variety of computer applications. Successful completing tasks and service level requirements while working remotely. Authorized to work in the US for any employer

Work Experience

Chief Operating Officer (COO)

Joe's at Home LLC - Merchantville, NJ

June 2019 to Present

Formed LLC with the state of New Jersey to operate and manage Joe's at Home inbound call center. Recruiting, screening, hiring contractors to service customer service based clients in a variety of industries.

Documenting any and all issues brought forth by independent contractors and escalating as needed. Utilizing quick books and banking applications to conduct payroll successfully and maintain financial records.

Front of the House Specialist

Amy's Omelette House - Cherry Hill, NJ

August 2018 to July 2020

Managed all front of house employees to make sure all customer service standard operating procedures were be utilized.

Reconciled daily deposit for $2M+ revenue per year restaurant. Addressed all concerns of customers and employees promptly while implementing problem solving skills to provide resolutions.

Customer Service Professional

Work at Home Solutions - Miramar, FL

May 2019 to June 2020

Customer service professional taking inbound calls for a highly recognized lodging company in the hospitality/travel industry.

Educated and directed customers on the how to's of the platform to successfully manage their account.

Implemented workflows to find resolutions for customer complaints while using active mediation techniques.

RSSC SENIOR TECH SUPPORT

CVS Health - Smithfield, RI

May 2017 to June 2018

Help desk/call center environment provided technical support in a retail environment Demonstrated analytical, problem solving and interpersonal skills. Self-directed with follow up and organizational skills. Able to function well in team environment.

Proficient in using computer hardware and software applications and have a strong ability to multi task.

Demonstrated customer service skills.

Demonstrated verbal and listening communication skills. Member Service Representative II

AAA Northeast - Providence, RI

October 2015 to February 2017

JOB RESPONSIBILITIES:

• Receives road service calls from members and prospective members; gathers required information in order to provide timely service, while providing members with Five Diamond Customer Service at all times.

• Ensures member's calls are dispatched promptly by adhering to department standards.

• Provides information to members on road service policies and procedures and explains the benefits of AAA membership to prospective members and sells primary and associate memberships as appropriate.

• Ensures that the member is aware of costs associated with all services provided. When appropriate advises the member of other AAA products and services such as mobile battery replacement and windshield repair.

• Takes action to deal with member's emotional state (e.g., calming down an angry member, providing reassurance to an anxious member, etc.), simultaneously gathering information necessary to dispatch service.

QUALIFICATIONS:

Excellent customer service and interpersonal skills. Ability to listen actively and interpret information. Excellent oral communication and telephone skills. Ability to make decisions and solve problems.

Senior Waiter/Bartender

Cassarino's Ristorante - Providence, RI

2003 to 2015

Proven ability to assess, anticipate and meet multiple guests' requirements at high quality standards

• Demonstrated ability to build rapport with guests ensuring guest satisfaction

• Ability to deal with all telephone calls and inquiries in a professional manner

• Cash Resister Systems: POS, Posi Touch, Micro's

• Hands-on experience in keeping the bar stocked and sanitized while always providing welcoming and caring service

• Documented success in mixing, garnishing and serving drinks in keeping with employer's specifications

Restaurant Manager Friendly's Ice Cream Corporation, North Providence, RI 1 Year

• Managed restaurant operations in terms of staffing and scheduling functions

• Trained and deployed staff

• Handled restaurant functions to ensure exceptional customer service

• Managed customer complaints and queries

• Ensured provision of service in terms of order accuracy and time management

• Managed customer complaints and queries

• Good understanding of basic accounting principles

• Managed inventory and stocks and supplies

• Ensured smooth coordination between the back-end and front-end activities Education

Bachelors of Science in Food Service Management

Johnson & Wales University - Providence, RI

2000 to 2004

Skills

• Computers, cash mgmt. (10+ years)

• Help Desk

• Active Directory

• Computer Hardware

• Technical Support

• Desktop Support

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