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IGNACIO CABRERA LUNA

***** ***** ***, ********* ***** * MOBILE 707-***-**** * Email: adv876@r.postjobfree.com CAREER OBJECTIVE

CUSTOMER CARE AGENT

SUMMARY

A dedicated and professional Customer Care Agent with more than seven years delivering complete and delightful customer experience. 100% Problem solved is my job goal! Seeking a customer service position with a good company to increase customer retention and grow business revenue using my skills and experiences.

Well versed communication skills is most important quality in working with aggressive, passive and combative customers using a respectful manner to show care and concern to other people while standing-up to the Company policy. A zero conflict escalation performer. Practical skill in Basic First Aid is valuable in an emergency situation. While stress management skills to maintain a stable and productive employee.

My Workplace Safety and Sanition knowledge is an asset protect customer and employee alike. Experience in working in a cultural diversity environment for beinmg a productive team member. Hardware skill to operate/troubleshoot personal computer using Windows 10 OS. Operating desktop and large format printers, scanners, POS, and peripherals. Soft skill such as; MS 365 Office (Word, PP, Publisher, Excel-Macabus, Access), Google Workspace, Email apps

(Hotmail. Gmail, Proton Mail), Social Media (Whatsapp, Messenger, Facetime, WebEx, Zoom). My Bookkeeping and Tax Preparer experience of double entry accounting could be useful to generate financial statement as needed by my supervisor.

WORK EXPERIENCE

AMAZON - WAREHOUSE ASSOCIATE

The job consists of sorting inbound packages, assigning to outbound pallets, and wrap-up for final staging to outbound area. Enjoy working with people.

Voluntary termination due to a new permanent residential location. JULY 2022 – AUG. 2022

AKLATANG LUNAS RELIGIOUS TRADE CORPORATION

Customer Care Manager/a.k.a. Compliance Officer)

The job descriptions are as follows;

1. Supervise on-site and remote account representatives to maintain 100 percent customer satisfaction.

2. Be the model for team members in morale boosting to handle successful customer needs fulfillment in any circumstances.

3. Report to the Executive Committee all critical customer feedback and provide conflict issues and problem solved solutions.

4. Oversee corporate compliance and ethics under the Privacy Rights of the customer's confidential information.

5. Prepare a projected operational budget.

6. Audit accounting software pre-upgrade and live implementation. 7. Organized team building exercises to enhance group bonding. MAY 2022 - SEPT. 2003

GLORY USA, Inc., Cypress, California

System Specialist/Customer Care

1. On-Site/Remote CRM of Glory's proprietary Money Counter software/hardware 2. Coordinating scheduled routine software maintenance to all Loomis-Fargo 62-vaults. 3. Liaison officer among the company, customer, and third-party users. 4. Prepare annual budget projections for management review and approval. 5. Administer the customer survey reports to enhance future customer service fulfuilment.. AUG. 2003 - DEC. 1998

CAREGIVER

1. I accompanied my sick father to travel back to the Philippines. 2. Oversee the hospitalization and ongoing treatment of my father. 3. The administrator of my father's internment rites. Nov. 1998 - Jan. 1995

GOODWIND DEVELOPMENT CORP.

Agana, Guam

System Specialist

1. System support to the corporate AS400 Server.

2. POS hardware and software maintenance for Sterling department store and Safeway Market. 3. Novell Netware Server System Administrator.

4. Auditor to Personal Computer implementation.

5. I developed an automated journal entry using Lotus-123. Jan. 1991 – June 1994

CAREGIVER

1. I was a full-time companion and nursing aide to my incapacitated father. Jan. 1987 – Dec. 1990

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SO. CALIFORNIA RTD

Los Angeles, California

Production Supervisor/4-Color Stripper

1. Graphic designer of bus schedules, commuter pamphlets, and intra-communication documentation.

2. Supervise the production workflow from pre-press and printing floor to outbound deliveries. 3. Perform transaction entries to the journal and general ledger. Nov. 1994 - Dec. 1991

EDUCATION

Primary:

ST. Joseph Academy, Caloocan City, Philippines

Secondary:

Sacred Heart Seminary, Angeles City, Philippines

College:

Associate for Business Management

University of the East, Manila City, Philippines

Business Accounting

Los Angeles Business College, Los Angeles, California, TECHNOLOGY SOFT SKILLS

Proficient using PC with Windows 10 OS

MS 365, (Word, Excel, Powerpoint, and Publisher)

Microsoft Dynamic 365

Quickbook PRO, Loyverse POS

Excel (for customized and dynamic advance financial analysis), TurboTax TECHNOLOGY HARD SKILLS

Hardware and Software Troubleshoot

Network modem, router, and repeater maintenance

IBM AS400 Hardware and POS, Epson Stylus Pro 7890

Canon PIXMA G2260, Epson L210, Brothers, HP Laser

Xprinter, Zebra Android Scanner

SOFT SKILLS

• Interpersonal Skills

• Attention to Detail

• Critical Thinking

• Decision Making

• Detail Oriented

• Job Task Planning and Organizing

• Oral Communication

• Problem Solving

• Written Communications

• Data mining and analysis

CONTINUING EDUCATION – CERTIFICATION COMPLETION YEAR 2022

• IFRS Principles vs. US GAAP Rules

• Accounting for Income Taxes 1099/ASC 740

• FASAB/GASB Fundamentals

• Accounting Fundamentals

(CFI Certificate Nos. 62374351 Nov. 19, 2022)

• Analyzing Growth Drivers & Business Risks

(CFI Certificate Nos. 62676145 Nov. 24, 2022)

• Excel Fundamentals – Formula for Finance

(CFI Certificate Nos. 63107785 Nov. 29, 2022)

• California Tax Education Council ID: A341867 (Under going testing to completing RTRP 60-Houirs Qualifying Course at Golden State Tax Training Institute)

• IRS PTIN P030092550

• CDSS/HCA Per ID:460*******

• Fair Information Practices (FIPs)

• Significant Privacy and Data Protection Laws

"A good and dedicated employee is the most important asset of a Company."

Contact this candidate