Data Entry Service Representative
Resume:
Rosemarie Ramirez
Goodyear, AZ *****
adv875@r.postjobfree.com
I am a dependable, motivated vested employee with excellent communication skills, well- educated with 24 years’ experience in the medical field Patient Care Technician, and Medical Assistant. I am willing to work on weekends and I work well in an office setting in a team environment. I know my technical skills, administrative expertise, leadership, and insight make me a valuable investment to propel strategic initiatives for your company. Work Experience
Customer Service Representative
TRIWEST HEALTHCARE ALLIANCE - Phoenix, AZ
February 2021 to Present
• Provides outstanding customer service related to Veteran care through the Community Care Network (CCN) in a fast-paced contact center.
• Responds to inbound calls and chat messages regarding authorizations for medical and behavioral health care, provider status and availability, or claims payment and status.
• Accurately assesses caller requests, answers caller inquires and processes requests while focusing on first call resolution and/or appropriate call escalation protocols.
• Completes data entry tasks in order to complete Veteran referrals in preparation for appointing
• Responsible to maintain above 90% monthly average for quality control audits Complex Authorization Specilaist,
TRIWEST HEALTHCARE ALLIANCE - Phoenix, AZ
May 2015 to February 2021
• Manages multiple tasks lists in accordance with directed timelines.
• Consistently displays professional and courteous service skills to internal and external customers.
• Protects the privacy of health information of patients when using or disclosing Protected Health Information (PHI).
• Takes appropriate measures to comply with HIPAA regulations to protect privacy of customers' health information.
TriWest Classification: Proprietary and Confidential
• Documents all communications involving Veteran and provider contacts. Uses critical thinking in problem solving and follows established processes to assure quality program compliance.
• Consistently meets department productivity and performance metrics to include regular and consistent attendance.
• Participates in cross training, employee development and flexible assignments to ensure business needs are met.
Education
Grandfathered Medical Assistant
Apollo High School
Skills
• Data entry
• Communication skills
• Leadership
• Quality control
• Office experience
• HIPAA
• Customer service
• Bilingual
• Medical terminology
• Medical office experience
• Spanish
• Phone etiquette
Contact this candidate