Call center, customer service representative, remote
Resume:
Karelia Ayestas
Miami, FL *****
*********@*****.***
Customer Service Call Center Representative with 2+ years of experience in office/remote, tech support, and customer care. Strong time management and multitasking skills service-driven and self- motivated, able to exercise independent judgment based on an assessment of customer needs, strong organizational skills, active listening skills, adaptive team player, seasoned in conflict resolutions, quick learner.
I am able to provide friendly, efficient, and effective support to customers while maintaining a positive and professional attitude
My main purpose is to provide assistance and support to customers, address their needs and concerns, and resolve any issues they may have with products or services. I can handle a large volume of customer inquiries, complaints, and requests on a daily basis. Work Experience
Customer Service Representative
Abaunza Photography
March 2022 to November 2022
Customer Service Call Center Representative
New Balance
September 2021 to September 2021
Customer Service Call Center Representative
T-Mobile
December 2020 to March 2021
Customer Service Call Center Specialist
Forever 21
August 2020 to November 2020
Providing customer support: My priority was to provide prompt and courteous assistance to customers who need help in their language of choice. I would be able to communicate effectively with customers, both verbally and in writing, to resolve issues, answer questions, and provide product or service information.
Handling customer complaints: I handle customer complaints effectively and empathetically. I can listen actively to customers, acknowledge their concerns, and provide appropriate solutions to resolve their issues.
Documenting interactions: I document customer interactions accurately and thoroughly to ensure that all relevant information is captured. I maintain records of customer inquiries, complaints, and feedback to help improve customer service processes and procedures.
Collaborating with team members: I can collaborate with the team members to ensure that customer service standards are met. I can work effectively in a team environment, share information and knowledge, and support team members as needed
Staying up-to-date on product and service offerings: I stay up-to-date on the latest product and service offerings to provide accurate and timely information to customers. I would be familiar with product specifications, pricing, and promotions to effectively promote products and services to customers. Education
Bachelor's Degree in Clinical Psychology
2011 to 2015
Skills
• English
• Excellent communication Skill
• Intermediate
• Good team player
• Attention to detail.
• Product knowledge
• Problem solving
• Spanish
• Empathy
• Time management
• Fluent
• Adaptability
• Strong work ethic
• Collaboration
• Microsoft Office ( Word, Exel, Outlook and Dropbox).
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