Service Representative Customer

Katelyn Kane

Leander TX, ***** *********@*****.*** 512-***-****

Very well educated, versatile professional with extensive experience in communication and customer service skills. Always striving for ultimate success in every aspect to meet any goal or task set in front of me. I’m a result-driven leader, seeking a professional role within a reputable business. Strong work ethic and organizational skills with a keen sense to pay close attention to detail. I’m hopeful to obtain a full-time position in an environment where I can utilize my organization, interpersonal skills and my wide variety of expertise which I know will be beneficial to all parties. In addition, being able to use my educational background and degrees to better fulfill all my duties with ease. Being a team player and working together with my co-workers is very important to me in making a business thrive, grow and be successful.

Education

Texas State University, San Marcos, TX Sept. 2008 - May 2013

Major: Bachelor’s of Science Degree in Education

Recreational Administration and Coordinating

Business Administration and Marketing

Work Experience

Lead Preschool Coach, SportsBall, Austin and the surround areas, TX Nov. 2021 to March 2022

Initiating a fun environment for exercise and learning about nutrition.

Delegating a physical education lesson, daily, for each individual class.

Sanitizing all sports balls, mats and every bit of equipment used during the class.

Discuss with parents/teachers about child behaviors and stages, social interactions with others, cognitive development and define motor skills.

Motivating and encouraging children to do their best and not to give up.

Lead Preschool Teacher, Champions TX - Lakeway, TX June 2020 to April 2021

●Created and implemented lesson plans, art, and physical activities each week.

●Provided a fun, loving, and stable learning environment for children to learn and grow.

●Responsible for tending to children's needs including feeding, hydration, changing, emotional and physical needs.

●Initiated parent-teacher discussions about behaviors, child development stages, social interactions, cognitive development and gross, define motor skill development.

●Responsible for cleaning and sanitizing of classroom space including eating, changing, and play areas.

E2M Customer Service Representative, eBay Inc. - Austin, TX Aug. 2018 to Dec. 2019

●Assist members with their account questions over varying topics about performance and ways to build a business.

●Review listing requirements for items being sold.

●Assist with member funds deposit and withdrawal inquiries.

●Advise members about fraud risks and assist in investigations into member accounts when needed.

●Write and submit an organized recap of the call, decisions made reasoning, and actions taken during the call.

Hostess, Resource Staffing June 2016 to June 2018

●Greet potential home buyers and provide builder brochures/floorplans.

●Have guests complete registration cards and give tours of homes as needed.

●Prepare builder handouts/community information and pricing packets.

●General office duties such as answering phones, providing guests directions, and answering questions about homes/specials.

●Responsible for the closing of the office, locking up, and setting house/office alarms.

Skills

Interpersonal Skills Critical Thinking Time Management Active Listening Growth Mindset Analytical Skills

Additional Information

Self-Motivated & Assertive Quickly learns any kind of Procedures, Protocols & Methods Dependable, Responsible, Loyal

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