Receivable Specialist Collections

Debra Yindra

**** **** *****, ****** ****, CA ***04

Tel: 818/281-3289, Email: *****.******@*****.***

Objective

Obtain a position which utilizes the experience I have acquired and to contribute to the company’s growth. Diligent, detail-oriented employee with over 20 years of property management and real estate accounting experience.

Work Experience

ACF Property Management, Inc. May 2021 – December 2022

Studio City, California

Legal and Collections Specialist

Coordinate all aspects of defaulting tenants, which includes working directly with attorneys for evictions and breach of lease suits

Work directly with collections agency to submit claims, effect legal pursuit and negotiate settlements

Tenant bankruptcy monitoring

Prepare tenant default notices

Liaison overseeing 3rd party AR collections to ensure compliance with internal policies

Negotiate tenant payment plans

Provide back-up support to accounting clerks with regards to internal AR responsibilities

Reconcile complicated tenant accounts, as needed

DY Transcriptions – self-employed Transcriptionist, Entertainment/Lease Document Drafting June 2002 – Present

Unibail-Rodamco-Westfield Corporation August 2015 – October 2020

Century City, California

Accounts Receivable Specialist

Maintained a portfolio of nearly 600 national tenant accounts.

In addition to the national tenant portfolio, I was also responsible for AR collections of two development center projects during my tenure at URW. The Oculus at World Trade Center in New York was a brand new center. The Century City Mall was a redevelopment. Both of these development projects presented multiple challenges above and beyond collections for a standard operating center.

Provided day-to-day support with tenant receivables issues

Reconciled account balances, including reviewing CAM and real estate tax disputes

Handled the variety of tenant issues and disputes that are part of a new mall opening

Determined monthly bad debt reserves for my portfolio

Worked closely with the center management teams to determine the best course of action for delinquent tenants

ACF Property Management, Inc. April 2008 – July 2015

Studio City, California

Accounts Receivable Supervisor Dates: December 2011 – July 2015

Supervised the A/R Department of five staff members handling a combined portfolio of 70 shopping centers,1,500 active leases all requiring account maintenance such as posting payments, collections activity, account reconciliations, CAM review and lease evaluation as it relates to payments and defaults

Provided day-to-day support with tenant receivables issues

Implemented policies and procedures for the A/R Department, including coordinating department meetings

Reviewed monthly delinquency reports

Direct correspondence with all attorneys when tenants are sent to legal

Monitor tenant bankruptcies, including preparation of proofs of claim

Worked directly with collections agency to submit claims, effect legal pursuit and negotiate settlements

Reconciled the prepaid rent portion of balance sheets for monthly financials

Provided assistance to our CAM Department for whatever was needed during each year’s CAM season

Prepared lease abstracts/due diligence reports for property refinances and sales

Position previously held: Accounts Receivable Lead Dates: February 2010 – December 2011

Promoted to this position less than two years after hire. After being promoted to supervisor, there was no one to fill the lead position. Many of the tasks listed above were the same duties as the Accounts Receivable Lead. However, as the lead, I was more instrumental in training new employees.

Position previously held: Accounts Receivable Specialist Dates: April 2008 – February 2010

Maintained tenant ledgers for 30 properties

Tenant collections, posting rent payments

Prepared notices for defaulting tenants, preparation for legal at notice expiration

Corresponded with property managers as necessary on behalf of tenants

Zelman Development Company October 2001 – April 2008

Los Angeles, California

Position held: Property Management Account Analyst Dates: April 2005 – April 2008

My duties included the following:

Tenant collections and ledger maintenance

CAM audits, estimates and reconciliations

Liaison between property management and accounting departments

Budget preparation

Aid in lease transfers and estoppel preparations

Provided administrative support whenever needed

Position previously held: Assistant Property Manager Dates: October 2001 – April 2005

In addition to handling many of the above-listed tasks, I was also responsible for the following:

Handling day to day tenant phone calls and repair issues

Updating tenant contact lists

Typing property management correspondence

Visiting properties and tenant relations

Education

Mid-Valley Vocational Center Certificate of Completion – Clerical Studies

Maple Park, Illinois Included: typing, computer training, transcription, filing, basic accounting

Kaneland High School High School Diploma

Maple Park, Illinois Included: required courses, plus accounting, Honor Society Member

Technical Skills

Experience with Yardi, JD Edwards E1 collection software, in conjunction with Cforia collections software, and Timberline property management accounting software. Type 90+ wpm and extensive computer program experience, proficient in the latest versions of Microsoft Word and Microsoft Excel. Also have experience using Salesforce.

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