Data Entry Service Representative
Resume:
PROFESSIONAL SUMMARY
Enthusiastic administrative expert offering 4 years of experience in
leading day-to-day activities while supporting long-range business goals. Promptly processes accounts payable and receivable, examining information carefully to eliminate errors. Dedicated to boosting productivity through strategic planning and resource management with focus on continual process improvements. Skilled at keeping supplies and equipment organized and mission-ready. Well-versed in Army policies and procedures. Computer-savvy and organized with hardworking and responsible mindset. Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products. Professional and well-rounded Office Administrator intern with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements. Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support. Hardworking team- player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Attentive and personable bringing 2 years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers.
WORK HISTORY
Unit Supply Specialist, 07/2019 - Current
DFAS ATTN: DFASIN/JAREA
Birmingham, AL 35211
***********@*****.***
SKILLS
TARA BRANIGAN
• Planned and conducted annual section training
• Prepared unit and organizational supply documentation Maintained automated system for tracking group supplies and equipment
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• Oversaw supply requests, accountability and receipts Tracked production and quality control systems to proactively identify deficiencies
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Removed all debris and packaging from boxes and separated for recycling or disposal
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• Preventative maintenance
• Reporting skills
• Equipment tracking
• Accountability documentation
Shipping procedures
understanding
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• Ability to problem solve.
• Ability to work with others.
Ability to process change and
adjustments quickly.
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Good at organization and
maintenance.
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Excellent with customer service
and communication overall.
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• Team Player
• Leadership Skilled
• Flexibility
• Inventory counts
• Verbal and written communication
• Point of sale knowledge
• Food preparation
• Customer engagement
• Interactive communication skills
• Expert in Excel
Scheduling and calendar
management
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• Data entry
• Accounts payable and receivable
• File and data retrieval systems
• Active listening
• Work ethic
• Multi-line telephone skills
• Organization and efficiency
• Recordkeeping and bookkeeping
• Microsoft Office Specialist Certified
• Multitasking and prioritization
• Customer Service
• Quality Assurance
• Problem-solving abilities
• Data entry
• 40 WPM Typing Speed
• Overhead Cranes
Customer Service Representative, 07/2022 - 03/2023 Verizon, Birmingham, AL
Created and enforced detailed organization processes to increase quality service standards
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Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
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Managed timely and effective replacement of damaged or missing products
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• Greeted customers and directed to requested products Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
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• Managed over 750 customer calls per day.
• Increased sales by 88%.
Provided primary customer support to internal and external customers.
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• Answered constant flow of customer calls with minimal wait times. Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
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Responded to customer requests for products, services, and company information.
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Reduced process inconsistencies and effectively trained team members on best practices and protocols.
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Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
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Managed timely and effective replacement of damaged or missing products.
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Followed-through on all critical inter-departmental escalations to increase customer retention rates.
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Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
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Educated customers about billing, payment processing and support policies and procedures.
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Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
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Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
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• Implemented and developed customer service training processes. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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• Sought ways to improve processes and services provided. Participated in team meetings and training sessions to stay informed about product updates and changes.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Utilized customer service software to manage interactions and track customer satisfaction.
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Front Desk Receptionist, 04/2020 - 05/2021
University of Chicago Medical Center
Crew Member, 07/2018 - 10/2019
Potbelly
Investigated and resolved accounting, service and delivery concerns.
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Exhibited high energy and professionalism when dealing with clients and staff.
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• Developed and updated databases to handle customer data. Clarified customer issues and determined root cause of problems to resolve product or service complaints.
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• Responded proactively and positively to rapid change. Promoted available products and services to customers during service, account management, and order calls.
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Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
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Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
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Handled payment processing and provided customers with receipts and proper bills and change.
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Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
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Prepared new patient files and updated existing records with new personal, insurance and medical information.
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Handled telephone and in-person requests for assistance from new and established dental practice patients.
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Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
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Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
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Performed shift change tasks each day to keep store efficient and neat.
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Maintained clean, sanitized and well-organized food preparation zones.
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Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
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Checked completed orders for accuracy and bagged meals for easy carrying.
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Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
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Washed, peeled and cut various fruits and vegetables to prepare for serving.
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Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
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Office Administrator, 06/2018 - 08/2018
Hyde Park Periodontics & Implant Solutions
EDUCATION
High School Diploma
South Shore International College Prep - 1955 E 75th St AFFILIATIONS
ACCOMPLISHMENTS
Prepared recipe ingredients by washing, peeling, cutting and measuring.
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Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
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• Supported waitstaff and other team members in completing tasks. Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
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Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
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Cleaned walls, fans and drains in bakery coolers, display cases and work area.
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Observed customer purchases in line and differentiated between standard portions.
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Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
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Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
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Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
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Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
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Sorted and distributed business correspondence to correct department or staff member.
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Coordinated administrative operations to bolster workflows and improve productivity.
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Recorded meeting minutes for documentation purposes and disseminated to personnel.
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Processed, tracked and pursued resolutions for issues to keep records and accounts current.
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• Member, United States Army, 2019 to Current
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Documented and resolved issues which led to results.
• Supervised team of 82 staff members.
• Collaborated with team of 82 in the development of my unit. CERTIFICATIONS
Logistics in Unit Supply
DIGITAL MARKETING
I create digital products such as planners,ebooks,printable and I sell them.
Recognized by customers and company's for expedient and effective service.
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• Responded to over 67 customer inquiries each day. Awarded "Employee of the Month" for delivering outstanding administrative support.
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• Certified Medical Administrative Assistant (CMAA)
• Association for Project Management (APM)
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