Customer Service Office Manager

CAREER OBJECTIVE

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

EXPERIENCE

BUSINESS OWNER Steven Rose Jewelers

OXFORD, MS

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November 2016 - January 2019

Defined strategy and trained staff to manage day-to-day business operations.

Managed the daily operations related to customer service, inventory management, and marketing.

Scheduled deliveries with service vendors or product suppliers.

Hired skilled personnel to handle challenges and obligations of business.

Negotiated contracts and agreements with business partners and customers.

OFFICE MANAGER Couch Realty and Appraisal Service

Grenada, MS

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February 1992 - October 2016

Implemented office procedures, creating streamlined processes.

Supervised administrative staff, driving front office operations and continuous workflow.

Purchased office supplies and equipment to replenish inventory.

Led meetings, keeping staff informed of changes or new requirements in policies and procedures.

Leveraged multi-line phone system to answer and transfer calls to staff members.

Delivered quality customer service to staff and customers.

Resolved customer inquiries and complaints with timeliness and professionalism.

Created staff schedules based on established guidelines and priorities.

EDUCATION

ASSOCIATE IN ARTS (A.A.) IN COMPUTER INFORMATION SYSTEMS

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Holmes Community College, Grenada, MS

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May 1987

SKILLS

New Business Development

Sales Strategies

Staff Management

Customer Relations

Budget Controls

Purchasing and Planning

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