Resources Manager Service Delivery

PROFESSIONAL PROFILE

Mature professional with strong communication skills, good listener, excellent team player with practical experience in a wide range of industries including; Financial Services, Consulting, Telecommunications, Manufacturing and Distribution, Corporate Head Office.

Focus on Human Resources Management in alignment with Strategic and Business Objectives. Been successful in managing Recruitment Engagements, Performance Management, Industrial and Disciplinary actions, Training and Development, been responsible for all HR Administrative tasks and utilized HRIS in managing time and attendance and key HR data.

KEY ACHIEVEMENTS

•Development and implementation of customised and effective HRM strategies and policies to enhance company service delivery, including but not limited to:

•Talent selection and retention and all on boarding activities

•Employee Relations

•Training and development

•Payroll solutions

•Performance Management – Key Position Holders, Non-Performers

•Administrator for emPerform (internet-based appraisal system)

•Succession planning

•Reward management

•Workforce planning

•Disciplinary guidance and actions.

•Providing advice, guidance, and business solutions to drive productivity and engagement activities.

•Developing HR policy guidelines and Policy

•Project Manager - deployment of a web-based performance management system

•Development and deployment of Candidate Assessment Centre to ensure successful screening and evaluation of job seekers.

•Preparation and management of HR and Training budgets

•Assessment and implementation of HR information systems including PeopleSoft, and emPerform to ensure maximisation of HR data management.

•Operational HR – Uniforms, Engagement Activities, Team Building, Christmas Party.

EMPLOYMENT HISTORY

2022 to Jan 2023 Dachin Food Services

Human Resources Manager

2015 – Dec 2021 AA Laquis Trinidad Limited

Human Resources Manager

2013 - 2015 Massy Ltd (Head Office)

Human Resources Manager

2012 West Indian Tobacco Company (WITCO)

HR Business Partner - End Market

2007-2011 3M InterAmerican Inc

Human Resources Manager

2005-2007 Telecommunication Services of Trinidad and Tobago (TSTT)

Manager – Planning and Selection

1999-2005 PriceWaterhouseCoopers (MCS Division)

Consultant and Business Analyst

1995-1999 First Citizens Bank

Senior Human Resources Officer

EDUCATION AND TRAINING

•1994 – 1996 - Masters in Business Administration (Arthur Lok Jack Graduate School of Business)

•1992 – 1994 -Post Graduate Diploma in Human Resources Management (Arthur Lok Jack Graduate School of Business)

•1987- 1990 - BA Psychology (Mc Gill University, Canada)

•Interviewing and Job Evaluation Skills training

•Customer Service Delivery

PROFESSIONAL INTERESTS AND MEMBERSHIPS

•Member of the Human Resources Management Association of Trinidad and Tobago (HRMATT)

•Member HR Professionals Association of the East / West Corridor

•Operating Committee Member

•United Way

•Events planning

•Secretary of Sunset Ridge Committee

References available on request.

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