Service Representative Support
Resume:
Donnell Bussey
Stockbridge GA,*0281
***************@*****.***
Summary
Highly organized. Able to work well with diverse levels of personnel. Possess excellent communications and customer service skills. Experience managing teams of 15-20 call center representatives. Proficient in Microsoft Office, Apple I phone/I pad applications. Manage and handle credit card transactions. Multi-tasked oriented. Able to work well under pressure. Education
Albany Technical College, May 2004
Diploma Application Software Specialist
Work History
Wide Open West
June 2015 – Mar 2023
Customer Service Advocate
Provide technical Support to resolve issues with products and equipment. Offer solutions to billing and sales inquiries. Manage and handle credit card transactions. Follow up on escalated customer’s complaints and escalations.
Dispatch Support Representative
Provide support to agents, contractors, and supervisors in the field. Resolve complex issues warranted by the technicians in the field and escalate accordingly. Offer estimated time of arrivals to customer with scheduled appointments. Assist Sales, Customer Service, and Tech Support representatives with account and appointment inquiries. Sitel
September 2013 – May 2015
Customer Service Representative
Provided excellent customer services. Received incoming calls and managed customer accounts. Provided technical support and customer care to Verizon clients. T&T Transportation LLC
February 2013 – September 2013
Responsible for maintaining scheduled pickup and delivery of clients that are disable, or unable to operate motor vehicles. Provide documentation of the deliveries with information that includes the start/end times, client’s name and the address of the pickup and drop-off locations. Maintain a courteous and professional tone with clients to build rapport. Maintain and clean the provided vehicles and report damage or maintenance request as need. Teleperformance, LLC
November 2004- March 2012
Call Center Supervisor
Manage 15-20 call center representatives. Certified in Managing Accelerated Performance. Implement action plans to address representative’s areas of opportunity. Record and report agent metrics to call center managers. Perform quality assurance observations to address areas of opportunities. Submit all reports in an accurate and timely manner. Customer Service Representative
Provided excellent customer services. Received incoming calls and managed customer accounts. Manage and handle credit card transactions. Provided technical support to DSL Bellsouth and ATT clients.
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