Service Representative Customer Support
Resume:
YAKINA
MOORE
adv837@r.postjobfree.com
m
Goose Creek, SC 29445
Online Digital Resume
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. PROFESSIONAL SUMMARY
Iqor Holdings US - Senior Customer Service Specialist Charlotte, NC • 11/2021 - Current
Alorica - Customer Relations Representative
Charleston, SC • 03/2021 - 11/2021
WORK HISTORY
Resolved customer service issues using company
processes and policies and provided updates to
customers.
•
Greeted customers and listened closely to problems described to determine solutions.
•
Developed dynamic ownership skills by resolving
challenging situations and asking in-depth questions of customers.
•
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
•
Resolved techinical issues over phone with customers daily.
•
Educated customers about billing, payment processing and support policies and procedures.
•
Maintained up-to-date knowledge of product and service changes.
•
Provided primary customer support to internal and
external customers.
•
SKILLS
Customer Account
Management
•
Upselling Products and
Services
•
• De-escalation Techniques
Courteous with Strong
Service Mindset
•
POS Systems and Ordering
Platforms
•
Order and Refund
Processing
•
Data Entry and
Maintenance
•
Customer Data
Confidentiality
•
Atlanta Job Corps Center
Atlanta, GA • 02/2001
GED
EDUCATION
Spherion Temp Agency/ Hill- Rom - Customer Service Representative
Charleston, SC • 05/2007 - 06/2020
Answered product and service questions, suggesting other offerings to attract potential customers.
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Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving
problems swiftly.
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Responded to customer requests for products, services and company information.
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Logged call information and solutions provided into internal database.
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Used consultative sales techniques to understand
customer needs and recommend relevant products and services.
•
Provided primary customer support to internal and
external customers.
•
Answered product and service questions, suggesting other offerings to attract potential customers.
•
Updated account information to maintain customer
records.
•
Recommended products to customers, thoroughly
explaining details.
•
Answered customer telephone calls promptly to avoid on-hold wait times.
•
Used company troubleshooting resolution tree to
evaluate technical problems and find appropriate
solutions.
•
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
•
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