Chasity Brown

adv82j@r.postjobfree.com

Des Moines, IA 50315

515-***-****

SUMMARY

Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to the company's success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS

● Inventory tracking

● Stockroom procedures

● Problem resolution

● MS Office

● Communications

● Process improvement

● Invoice generation

● Insurance billing

● Claims

● Bookkeeping

● Scheduling

● Benefits

● Strong computer skills

EXPERIENCE

Delivery Driver

Doordash

Des Moines, IA

March 2021-Present

● Deliver orders to customer

● Independently contracted

● Precise record keeping

Data Entry

Artech/Wells Fargo

February 2022-August 2022

● Data Entry

● Fixed information in accounts

● Sent off to billing department

Night Auditor

Valley West Inn West Des Moines, IA August 2020-March 2021

● Front Desk

● Housekeeping

● Training

Inventory Specialist

RGIS West Des Moines, IA January 2020 - August 2020 Conducted inventory for retail stores.

Accounts Receivable Clerk

Praxair Distribution Ankeny, IA June 2018 - December 2019

● Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.

● Cleared account balances by examining customer payments, payment history and coordinating contact with collections.

● Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.

Claims Specialist

Nationwide Insurance Des Moines, IA February 2017-January 2018

● Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.

● Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims.

● Contacted injured parties and legal representatives to negotiate final settlements for claims.

● Researched coverage and premium options and supplied clients with best coverage available for individual needs.

Customer Service and Tech Support

Consumer Safety Technology LLC Urbandale, IA December 2015 - February 2017

● De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

● Delivered service and support to each customer, paving way for future business opportunities.

● Consulted with customers to determine best methods to resolve service and billing issues.

● Trained 5 new employees each training class in procedures and policies in order to maximize team performance.

Customer Service and Sales

Mediacom Communications Des Moines, IA May 2013-August 2015

● Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

● Helped an averageof 60 customers per day by responding to inquiries and locating products.

● Assessed and resolved variances in accounts, databases and bills.

● Completed quality assurance reviews of practices and billing histories.

● Calculated figures such as discounts, percentage allocations and credits. Collections Agent

CBE Group West Des Moines, IA November 2001 - March 2013

● Reduced aged accounts by collecting on past due accounts daily.

● Created repayment plans based on account holders' financial status and repayment abilities.

● Placed outbound collections calls daily to approximately 40 account holders.

● Achieved production goals by training new employees and incentivizing team members.

● Updated account status records and collection efforts. Bookkeeper

Albertson's Grocery Store

Des Moines, IA

February 1996 - October 2001

● Maintain an accurate record of financial transactions

● Update and maintain the general ledger

● Reconciliation of entries into the accounting system

● Recording of debits and credits

● Maintain the trial balance, by a reconciliation of general ledgers

● Account reconciliation to assert the accuracy of transactions

● Scheduling

● Payroll

● New hire paperwork

● A/P and A/R

EDUCATION AND TRAINING

Associate of Science: Business Administration

Des Moines Area Community College Ankeny, IA May 2012

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