Quality Engineer Time Delivery
Resume:
GRAEME MCWILLIAMS
Bedford, Tx., 76021
Mobile: 210-***-****
Home: 817-***-****
**********@***.***
EMPLOYMENT HISTORY:
Supplier Management Solutions, Carlsbad, CA - 2019 – Present Position: Director of Quality Operations – Central Region Aerospace Supplier Management services addressing Quality and Delivery issues at major Aerospace OEM (Northrup Grumman, Boeing, Raytheon (Collins Aerospace), Lockheed Martin etc.) suppliers. Working with supply chain to develop effective Corrective Actions to address Quality and Delivery issues.
Responsible for management and training of remote Quality Team deployed throughout USA & Canada to address various Supply Chain issues pertaining to Quality and Delivery performance. Worked with OEM Customers and their supply chain to develop effective Root Cause and Corrective Actions to address performance issues. Conducted Product and Surveillance Audits, Source Inspection and First Article inspections. Successful deployment of Quality Teams in United States, Canada and Poland in support of Collins Aerospace (Received Excellence Award – Dec. 2022 from Collins).
HM Dunn AeroSystems, Euless TX – 2018 – 2019
Position: Director of Quality (Euless)
Contract Aerospace Machine Shop – One of 3 facilities (including Kansas & Oklahoma) – Primary customer (Euless Facility) Lockheed Martin (F35 Program).
Responsible for local (Euless) Quality Management Program, including focus on reduction of scrap rate to less than 2%. Successful completion of AS9100D Registrar Surveillance Audit. Implementation of Process Audits by Quality vs. Inspection and development of in-process inspection actions by Operators to reduce defect rates to less than 2000 PPM, FPY increased to 99.5% Duties:
Internal Quality Systems Audits (AS9100D), Quality Metric Reporting (FPY, Scrap Rates etc.), Root Cause and Corrective Actions. Process Improvements (Scrap Reduction Process), Response to customer nonconformance findings. Customer Audits, AS9103 Management of Variance etc., All inspection activities (In-Process, CMM and Hand Gaging) and associated staff management and resource planning actions.
Metal Works Mfg., Shelby NC – 2015 – 2018
Multi-site, Multi-Division contract manufacturer of; Large Structural Steel Fabricated components (Rail, Construction, Defense Industries), Customized Aerial Lifts (Aerospace (Boeing, NASA etc.)), Specialized Armored and unarmored vehicles for US Government requirements. Developed and implemented formal Contract Review Process – US Government and other requirements, Implemented QMS for multi- division facilities including successful registration to ISO 9001:2015, Implementation and Development of ERP system to address multi- division organization. Processes included AWS D1.1 structural welding and associated NDT, Laser and Plasma cutting and Forming (Brake Press – up to 2000 Ton), complex vehicle assembly (hydraulics, electrical etc.). Reduced scrap rate to less than 1%, Rework hours reduction to less than 2% of total labor hours, FPY increased to 98.5% Position: Director of Contracts – 2018
Duties:
Administration of all contract requirements for Government and Commercial customers, including establishment of pricing, delivery and warranty requirements.
Responsible for development of contract responses for all Quotations to ensure comprehensive understanding of all customer requirements. Documentation and communication both with customers and internally to ensure effective contract execution, including changes to the contracts (Delivery schedules, Engineering Change Order process etc.). Position: Director of Quality – 2017 – 2018
Duties:
Administration of all Quality Management System elements including policy development consistent with overall business objectives. Responsible for the collection and reporting of all key metrics for Quality, Materials (Logistic Data, Supplier Performance etc.) and Operational activities to corporate parent company. 2 of 4
Responsible for ISO system (including Internal Audits, Management Review etc.) and transition from ISO 9001:2008 to ISO 9001:2015. Position: Director of Materials & Quality –2015 – 2017 Duties:
Development of Quality Management and Materials Management systems for new organization. Implemented ERP System and procurement planning (Forecasting and Production Scheduling) for 3 independent business units. Implemented logistics planning (optimized trucking – contract and internal) and initiated Kanban systems and responsible for Inventory Management and reporting to external auditors.
Kalmar RT Center, Cibolo, Texas – 2008 –2015
Manufacturer of Rough Terrain Container Handling equipment for US Army, USMC and allies.
“Green Field” start-up facility which involved the development of manufacturing processes and supply chain to support vehicle production in less than 1 year. Process improvements included reduction in vehicle assembly time from First Article production of 4000 Hrs. to approximately 400 hrs. per vehicle through Implementation of Lean Manufacturing principles – Kanban Super Markets, Value Stream Mapping etc. as well as defect and rework reduction. Implementation and registration to ISO 9001:2008 in less than 1 year from start-up, First Pass Yield increased to 99.7% (less than 3 defects on average per vehicle), Rework hours less than 1.6% of total assembly hours. Implementation and registration to ISO 14001 approximately 2 Years after first production start.
Position: Vice President of Quality – 2013 to 2015 Duties:
Administration of all Quality Management System elements including policy development consistent with overall business objectives. Responsible for the collection and reporting of all key metrics for Quality, Materials (Logistic Data, Supplier Performance etc.) and Operational activities to Kalmar Corporate. In conjunction with executive staff, responsible for establishing overall budgets and all applicable planning actions required to implement production and sales plans while maintaining Quality Metrics and targets. Responsible for Development and Implementation of Risk Management program for all business activities (Sales, Materials and Operations). Position: Director of Quality – 2012 to 2013
Duties:
Administration of all Quality Management System elements including policy development consistent with overall business objectives. Direct quality system development at facilities in the United States and Southwest Asia. Work with executive staff to establish performance metrics and reporting mechanisms consistent with overall corporate requirements. Establish management and maintenance of ISO Quality Management systems (9001 & 14001) as well as all compliance requirements with US DoD contract requirements through DCMA (Defense Contract Management Agency).
Position: Quality / ISO Manager – 2008 to 2012
Duties:
Development and administration of Quality Management System in accordance with the requirements of ISO 9001:2008. Company was successfully registered to ISO 9001:2008 in August 2009. Management and development of internal quality system consistent with Military Contract requirements as well as development of supplier quality program for both national and internationally based supply chain (Europe and North America). Development of Key Performance Metrics (Internal and Supplier Corrective Actions, Vehicle Defect Rates, Scrap etc.) and reporting to Senior Management for continuous improvement. Responsible for Configuration Management of contract Vehicle and all supporting elements (IUID Label program etc.)
FRIEDRICH AIR CONDITIONING, San Antonio, Texas – 1994 to 2008 High volume (>200,000 units / yr.) manufacturer of Air Conditioning systems (Room Air, Ductless Split and PTAC units). Quality and Test Engineer involved with move of manufacturing Operations from San Antonio Tx. To Monterey Mexico (2006). Transitioned to Supplier Quality to develop Supply chain in Mexico and Asia to support manufacturing operation facility relocation. Reduction in defects to less than 1000 PPM average across all assembly lines, Supplier On Time delivery improved to 98% average for all suppliers. Implemented JIT for local supply base to support Monterey operations.
Position: Supplier Quality Engineer – 2007 to 2008 Duties:
As a member of Supplier Quality Management responsible for support of outsourcing process for previously internally manufactured items
(refrigerant tubing assemblies, stamped metal parts etc.) as well as transitioning purchased materials previously sourced in the United States to Mexico consistent with new manufacturing location in Monterrey Mx. Additionally, responsible for ongoing Supplier Certification program and effective communication of requirements to suppliers as well as requisite supplier capability relative to those requirements. Also 3 of 4
responsible for supplier metrics (PPM failure rates, price performance, on time delivery etc.) and the communication of those metrics throughout the organization and facilitating ongoing improvements relative to those metrics. Position: Senior Quality Engineer / Test Systems Engineer – 2005 to 2007 Duties:
Responsible for the development and administration of all elements of the internal Quality Management System including testing processes, online assembly process quality plans, Scrap Reduction Program administration, Corrective Action process etc. Responsible for development of internal Supplier Quality metrics (line reject rates etc.) and ongoing development of Receiving Inspection process and Supplier Quality program. Additionally, responsible for all Pilot production programs regarding test programs / processes, Unit Qualification requirements, PFMEA processes and all associated control plans.
Position: Senior Supplier Quality Engineer – 2004 to 2005 Duties:
Global responsibility for the Development and implementation of Supplier Certification program for Quality and the development of a Supplier based system for new Part/Product development. Responsible for ensuring effective communication of requirements to suppliers and determining adequacy of supplier capability to consistently meet all specified requirements. Additionally, responsible for development of supplier metrics including price performance indexes, part PPM failure rates etc. Additionally, involved in PPAP and APQP activities as well as providing product technical support to Commodity Team Leaders as part of a Purchasing Department re-organization. Position: Quality Engineer - 1998 to 2004
Duties:
Development and administration of Quality Engineering Department staff and associated functions. These functions include design and development of on-line data acquisition and testing systems, development of product quality requirements and associated testing processes/systems. Activities also include product component testing and administering quality audit program, developing documentation of all internal quality systems. Additionally, involved in statistical analysis of test data from daily production testing and interpretation of trends for development and implementation of preventative actions. Position: General Foreman, Second Shift Operations – 1997 to 1998 Duties:
Management of all second shift operations including all production activities and support activities (i.e. Quality Assurance, Maintenance, Die Shop). Additionally, responsible for documenting manufacturing and maintenance processes and improving processes through membership on various cross functional process improvement teams. Position: Supervisor, Quality Assurance – 1994 to 1997 Duties:
Management of staff involved in the quality assessment of all Friedrich products including Room Air, Electronic Air Cleaners, and H.V.A.C. systems. Responsible for directing all internal audits of the quality system for compliance with FDA C.G.M.P. program as well as GSA quality requirements. Additional responsibilities include managing and developing the Computer Aided Test system, process capability studies and Supplier Auditing for compliance with ISO 9000 based certification process. EDUCATION:
MOHAWK COLLEGE OF APPLIED ARTS AND TECHNOLOGY, Hamilton, Ontario, Canada. Graduate - Electronic Engineering Technology Program ASQ CERTIFICATIONS:
Quality Auditor
Quality Engineer
Reliability Engineer
Quality Manager
PROFESSIONAL ORGANIZATIONS:
I am currently a member of A.S.Q., ASTM, SAE
4 of 4
REFERENCES: Available upon request
Contact this candidate