Auto Parts Customer Service

JW

JOSEPH WILSON

***.*.********@*****.*** 706-***-**** Kingston, GA 30145

Ambitious and results-oriented General Manager with over 20 years of experience creating strategic alliances with General Managers to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.

Supervision and training

Sales team development

Policy/program development

Cross-functional team management

Recruiting and hiring

MS Office proficient

Profit and loss accountability

Customer experiences

Communication skills

Advance Auto Parts Kennesaw, GA

General Manager

06/2016 - Current

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Built and maintained loyal, long-term customer relationships through effective account management.

Recruited, trained and empowered employees to achieve key performance indicators.

Created schedules and monitored payroll to remain within budget. Led employee evaluations with constructive feedback to boost performance.

InstaLoan Hiram, GA

General Manager of Operations

08/2012 - 06/2016

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Managed scheduling, training and inventory control. Recruited, hired and trained crew members on application of projects, customer relations and customer service.

Oversaw financial management, budget management, accounting and payroll activities.

Measured and reviewed performance via KPIs and metrics. Collaborated with team leaders on quality audits.

Reviewed daily financial reports and reconciled accounts to keep information current and accurate.

Harbor Freight Tools USA Kennesaw, GA

Store Manager

03/2005 - 07/2012

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Managed inventory tracking and physical inventory counts to minimize Summary

Skills

Experience

loss.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Trained and mentored associates to teach daily tasks and procedures. Henderson County High School Henderson, KY

High School Diploma

05/1991

Education and Training

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