1) Residential Manager 2) Abuse Counselor

ANNE NKWOCHA

Hudson, MA *****

C: 774-***-**** Email *******.****@*****.***

SUMMARY

My Human Service experience started from direct support up as; Nurse's aide, substance abuse counselor, Domestic Abuse advocate to my recent and current management positions. I not only manage my program but fill in for my Divisional Director as need be.

Highlight:

Supervision of direct support professionals, ensure quality service and safety of individuals in residential programs. Ensure daily programs operations meet Federal, State and agency compliance regulations. Collaborates with the Assistant and Senior Division Directors, management, peers to direct reports in the planning, management, and fulfillment of the agency’s short/long term goal. In partnership with Assistant and Senior Division Directors and human resources department, conducts staff supervisions, provides coaching counseling, performance management, staff development, staff evaluations & assesses staff training needs with consistency to maintain effective workforce. Acts as the primary leadership mentor for residential staff and interdisciplinary team members by providing necessary developmental training support and ensuring mandatory training compliance in assigned programs.

Ensures staffing and scheduling meet program needs and adheres to the payroll budget

Conducts interviews, reference checks, and program orientation with applicants & newly hired staff in accordance with organization policy, State and Federal labor laws.

Completes all administrative functions for the assigned program within the required time frames and implements key objectives, ensuring high standards of direct care and ongoing monitoring and management of operations in the assigned residential program. Implementation of therapeutic and rehabilitative interventions as required for Individual Support Plans (ISP) to ensure individuals service is based on assessments, objectives, and goals.

Provides timely and accurate coding for services into electronic medical records systems for billing purposes clinical records.

Enhances and promotes the agency’s strategic initiatives, overall brand, and organizational mission and values through positive promotion and representation.

EXPERIENCE

10/19/20 - Present

Residential Manager

Arc Of Opportunity

564 Main St

Fitchburg, MA 01420

6/10/2015 - 11/2020

Residential Manager

Advocates 1885

Worcester Rd Framingham

10/ 28/ 2011

Rehab Specialist

Advocates 1885

Worcester Rd Framingham

04/01/2002 to 03/2005

Assistant Residential Manager

Nelcwit (New England Learning Center For Women In Transition)

17 Long Ave

Greenfield, MA 01301

EDUCATION AND TRAINING

Bachelor of Science: Human Development And Family Studies University of Rhode Island Kingston.

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