Nurse Assistant
Resume:
Dy'mond Etheridge
United States
***************@*****.***
Hard working professional with over 4 years of experience and a proven knowledge of customer satisfaction, conflict resolution, and customer service. Aiming to leverage my skills to successfully fill the role at your company. Motivated team player focused on delivering top-notch service to every person. Remain level headed and analytical when approaching each issue. Document problems thoroughly and pursue complete resolutions for every concern. Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
ShiftMed
July 2022 to Present
helping patients with ADLs, such as bathing, grooming, toileting, eating, and moving. Ensuring that patients receive appropriate nutrition can include shopping for groceries, preparing meals, and, depending on the circumstances, assisting with eating. CNA - Certified Nursing Assistant
connectRN
July 2022 to Present
helping patients with ADLs, such as bathing, grooming, toileting, eating, and moving. Ensuring that patients receive appropriate nutrition can include shopping for groceries, preparing meals, and, depending on the circumstances, assisting with eating. CNA - Certified Nursing Assistant
Horizon Pacific Staffing
June 2022 to Present
Helping patients with ADLs, such as bathing, grooming, toileting, eating, and moving. Ensuring that patients receive appropriate nutrition can include shopping for groceries, preparing meals, and, depending on the circumstances, assisting with eating. Patient care. ...
Infection control. .
Safety and rehabilitation. ..
Administrative skills. ...
Knowledge of medical terminology. ...Proper hygiene. ...Positioning, transferring, and moving patients. ... Recording vital signs and measurements.
CNA - Certified Nursing Assistant
MorseLife Health System
August 2022 to November 2022
Skilled nursing
Hospice
Rehab
LTC
Patient care. ...
Infection control. .
Safety and rehabilitation. ..
Administrative skills. ...
Knowledge of medical terminology. ...Proper hygiene. ...Positioning, transferring, and moving patients. ... Recording vital signs and measurements.
Customer Service Rep
Integral Resources, Inc
November 2019 to December 2021
Making outbound calls to clients
Making sales
Giving great customer service
Managing and distributing client information
Administrative assisting
Testing Site Specialist
Curative inc - Deerfield Beach, FL
May 2021 to September 2021
Testing site specialist
Testing patients
Gathering test
Checking in patients
Following safety protocols
PPE
Disinfecting area after each patients
COVID -19 testing
Crew Member/Cashier
Dairy Queen - Tamarac, FL
February 2019 to February 2020
Greet customers and take orders
Dine in and to- go
Walk out customers food to dining area
Handling cash register
Crew Member
Checkers and Rally's Restaurants - Lauderhill, FL
June 2016 to July 2017
Welcome customers, present them with menus and assist them in choosing food items.
Successfully upsold 45 meals within one shift, through aggressive marketing during order taking activities
Customer Service Associate
Five guys - Fort Lauderdale, FL
December 2016 to April 2017
Cashier Five guys
•Demonstrated professional etiquette and manners when interfacing with customers which had 30% improved feedback from customers.
Education
High school or equivalent
Skills
• Customer Service (4 years)
• Customer Care (1 year)
• Call Center (1 year)
• Telecommunications (1 year)
• Clerical (1 year)
• Customer Support
• CSR
• Restuarant (2 years)
• Administrative Support (Less than 1 year)
• Administrative Assistant (Less than 1 year)
• Upselling
• Food Handling
• Outbound Sales
• Quality Assurance
• Negotiation
• Computer Skills (10+ years)
• Cash Handling
• Salesforce
• Research
• Pricing
• Food service
• Technical Support
• Merchandising
• Stocking (2 years)
• Food Handling (4 years)
• Food Preparation Experience (4 years)
• Food Safety Experience (4 years)
• Hospitality
• POS
• Early Childhood Education (1 year)
• Retail Sales
• Typing (5 years)
• Microsoft Excel
• Data entry
• Basic math
• Computer literacy
• English
• Driving
• Analysis skills
• Microsoft Office
• Microsoft Word
• Microsoft Outlook
• Live chat
• iOS
• Android
• Windows
• Microsoft Powerpoint
• Community services
• HIPAA
• Medical records
• Operating Systems
• Community & Human Services (4 years)
• Troubleshooting
• Technology (10+ years)
• Dementia care
• Hospice care
• Nursing home experience
• Acute care
Certifications and Licenses
Safe Serve
December 2016 to Present
Safe Serve Certified
Hospitality & Tourism Management
April 2020 to Present
Barbicide
April 2020 to Present
Barbicide Certified
Driver's License
April 2016 to Present
Food Handler Certification
Basic Life Support (BLS)
BLS for Healthcare Providers
Present
CPR/AED
Present
CNA
September 2022 to Present
Assessments
Data Entry — Highly Proficient
March 2020
Entering data quickly and accurately
Full results: Highly Proficient
Early Childhood Development — Highly Proficient
September 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Youth Program Counselor — Highly Proficient
October 2020
Leading, communicating with, and supporting youths Full results: Highly Proficient
Security Guard Skills — Proficient
November 2020
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Work Style: Reliability — Proficient
November 2020
Tendency to be dependable and come to work
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Highly Proficient
February 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Social media — Proficient
November 2021
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Work style: Reliability — Expert
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Early childhood development — Highly Proficient
September 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Highly Proficient
February 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Management & leadership skills: Impact & influence — Proficient December 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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