Dy'mond Etheridge

United States

adv7ym@r.postjobfree.com

+1-775-***-****

Hard working professional with over 4 years of experience and a proven knowledge of customer satisfaction, conflict resolution, and customer service. Aiming to leverage my skills to successfully fill the role at your company. Motivated team player focused on delivering top-notch service to every person. Remain level headed and analytical when approaching each issue. Document problems thoroughly and pursue complete resolutions for every concern. Authorized to work in the US for any employer

Work Experience

CNA - Certified Nursing Assistant

ShiftMed

July 2022 to Present

helping patients with ADLs, such as bathing, grooming, toileting, eating, and moving. Ensuring that patients receive appropriate nutrition can include shopping for groceries, preparing meals, and, depending on the circumstances, assisting with eating. CNA - Certified Nursing Assistant

connectRN

July 2022 to Present

helping patients with ADLs, such as bathing, grooming, toileting, eating, and moving. Ensuring that patients receive appropriate nutrition can include shopping for groceries, preparing meals, and, depending on the circumstances, assisting with eating. CNA - Certified Nursing Assistant

Horizon Pacific Staffing

June 2022 to Present

Helping patients with ADLs, such as bathing, grooming, toileting, eating, and moving. Ensuring that patients receive appropriate nutrition can include shopping for groceries, preparing meals, and, depending on the circumstances, assisting with eating. Patient care. ...

Infection control. .

Safety and rehabilitation. ..

Administrative skills. ...

Knowledge of medical terminology. ...Proper hygiene. ...Positioning, transferring, and moving patients. ... Recording vital signs and measurements.

CNA - Certified Nursing Assistant

MorseLife Health System

August 2022 to November 2022

Skilled nursing

Hospice

Rehab

LTC

Patient care. ...

Infection control. .

Safety and rehabilitation. ..

Administrative skills. ...

Knowledge of medical terminology. ...Proper hygiene. ...Positioning, transferring, and moving patients. ... Recording vital signs and measurements.

Customer Service Rep

Integral Resources, Inc

November 2019 to December 2021

Making outbound calls to clients

Making sales

Giving great customer service

Managing and distributing client information

Administrative assisting

Testing Site Specialist

Curative inc - Deerfield Beach, FL

May 2021 to September 2021

Testing site specialist

Testing patients

Gathering test

Checking in patients

Following safety protocols

PPE

Disinfecting area after each patients

COVID -19 testing

Crew Member/Cashier

Dairy Queen - Tamarac, FL

February 2019 to February 2020

Greet customers and take orders

Dine in and to- go

Walk out customers food to dining area

Handling cash register

Crew Member

Checkers and Rally's Restaurants - Lauderhill, FL

June 2016 to July 2017

Welcome customers, present them with menus and assist them in choosing food items.

Successfully upsold 45 meals within one shift, through aggressive marketing during order taking activities

Customer Service Associate

Five guys - Fort Lauderdale, FL

December 2016 to April 2017

Cashier Five guys

•Demonstrated professional etiquette and manners when interfacing with customers which had 30% improved feedback from customers.

Education

High school or equivalent

Skills

• Customer Service (4 years)

• Customer Care (1 year)

• Call Center (1 year)

• Telecommunications (1 year)

• Clerical (1 year)

• Customer Support

• CSR

• Restuarant (2 years)

• Administrative Support (Less than 1 year)

• Administrative Assistant (Less than 1 year)

• Upselling

• Food Handling

• Outbound Sales

• Quality Assurance

• Negotiation

• Computer Skills (10+ years)

• Cash Handling

• Salesforce

• Research

• Pricing

• Food service

• Technical Support

• Merchandising

• Stocking (2 years)

• Food Handling (4 years)

• Food Preparation Experience (4 years)

• Food Safety Experience (4 years)

• Hospitality

• POS

• Early Childhood Education (1 year)

• Retail Sales

• Typing (5 years)

• Microsoft Excel

• Data entry

• Basic math

• Computer literacy

• English

• Driving

• Analysis skills

• Microsoft Office

• Microsoft Word

• Microsoft Outlook

• Live chat

• iOS

• Android

• Windows

• Microsoft Powerpoint

• Community services

• HIPAA

• Medical records

• Operating Systems

• Community & Human Services (4 years)

• Troubleshooting

• Technology (10+ years)

• Dementia care

• Hospice care

• Nursing home experience

• Acute care

Certifications and Licenses

Safe Serve

December 2016 to Present

Safe Serve Certified

Hospitality & Tourism Management

April 2020 to Present

Barbicide

April 2020 to Present

Barbicide Certified

Driver's License

April 2016 to Present

Food Handler Certification

Basic Life Support (BLS)

BLS for Healthcare Providers

Present

CPR/AED

Present

CNA

September 2022 to Present

Assessments

Data Entry — Highly Proficient

March 2020

Entering data quickly and accurately

Full results: Highly Proficient

Early Childhood Development — Highly Proficient

September 2020

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

October 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Youth Program Counselor — Highly Proficient

October 2020

Leading, communicating with, and supporting youths Full results: Highly Proficient

Security Guard Skills — Proficient

November 2020

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Work Style: Reliability — Proficient

November 2020

Tendency to be dependable and come to work

Full results: Proficient

Customer Focus & Orientation — Highly Proficient

October 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service — Highly Proficient

February 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Social media — Proficient

November 2021

Knowledge of popular social media platforms, features, and functions Full results: Proficient

Work style: Reliability — Expert

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Early childhood development — Highly Proficient

September 2020

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient

Administrative assistant/receptionist — Proficient September 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer service — Highly Proficient

February 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Management & leadership skills: Impact & influence — Proficient December 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Call center customer service — Proficient

January 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Administrative assistant/receptionist — Proficient September 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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