Melissa Abrego

Corpus Christi, TX *****

adv7xl@r.postjobfree.com

1-361-***-****

Work Experience

Eligibility Analyst/Housing Specialist

Indelible Business Solutions Inc

May 2022 to Present

• Investigate claims and obtain relevant facts to determine eligibility in accordance to program regulations.

• Respond to emails, inquiries, and calls regarding program

• Assist Supervisor in analyzing, planning, decision-making and problem-solving activities to support application processing.

• Document application file activities in accurate and timely manner.

• Resolve application issues promptly and follow-up on outstanding issues.

• Communicate application status to supervisor and customers on regular basis.

• Work under the guidance and assistance of Supervisor to ensure accurate application review.

• Interact effectively with customers, clients, co-workers, and others involved in the application process.

• Perform other duties as assigned.

Housing Specialist

BG Staffing - BG Multifamily

May 2021 to May 2022

• responsible for organizing a variety of financial information and working with the applicant through the pre-qualification process.

• This involves identifying the applicant, qualifying the applicant, and determining eligibility.

• organize a variety of receipts, invoices, and other documents to make sure we are reimbursing for the right expenses.

• Calculate Adjusted Income correctly in accordance. Enter correct information accurate and timely manner.

• Perform application reviews received from Supervisor in timely and accurate manner.

• Work under the guidance and assistance of Supervisor to ensure accurate application review.

• Interact effectively with customers, clients, co-workers, and others involved in the application process.

• Perform other duties as assigned.

Receptionist/Office Assistant/File Clerk

Bandas Law Firm - Corpus Christi, TX

August 2020 to May 2021

Greeting clients, Maintaining log for hand-delivered packages, answering transferring phone calls to Attorneys, Paralegals, Medical Clerks and staff, ordering supplies, manages the attorneys professional calendar for meetings data entry, file or document management,screen and forward incoming phone calls, ensure reception area is tidy and presentable, Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, indexing, photocopying, and faxing, distributing mail, uploading of personnel files, maintain personnel, medical and other files,Generate personnel forms, assist with other duties in assigned

Leasing Agent/administrator

FOUR WINDS

January 2016 to July 2020

• Answering incoming phone, Greeting and touring prospective residents, able to provide them with community information and rental rates. • Follow up and document status of leads. •Process and verify leasing applications and corresponding documents. • Updating and maintaining records and data bases.

• Outreach marketing, Maintain personnel and other files, Communicate frequently with management on prospects credit & background status, tax credit affordable housing operations and regulations uploading of personnel files into system. Provides excellent customer service. Work with supervisor to investigate and assist with residents with resolving complaints and/or grievances and/or challenges. Enforce lease agreements; notify residents of lease violations; confer with residents regarding violations, as needed; recommend and implement solutions to violations. Prepare and send violation letters to resident as required

Medical Records Specialist/Receptionists

TX - SOUTH TX. BONE AND JOINT

November 2006 to October 2015

years: 8, months: 11)

Maintains patient files and retrieves files for scheduled appointments; files study patient charts; files all patient data upon receipt of information; initiates records for new patients and creates computer index; prepares file labels; maintains filing statistics; audits filing sequence.

• Responds to requests for medical records; processes letters and reports; answers and directs telephone calls.

• Make photocopy records and documents for billing and/or legal services; send and receive information via facsimile machine

• Retrieves patient schedules from computer system; distributes lab reports to physicians, and materials to other departments; requests information from various departments; responds to correspondence requests and prepare subpoenas.

• Registering patients in computer Making sure referrals are valid Communicating with referring physicians Obtaining HMO referrals as needed Verifying insurance Scheduling appointments Answering phones

Education

High school diploma

Del Mar College

January 1994 to December 1994

Moody High School

January 1994 to December 1994

Skills

• CORRESPONDENCE FILING TELEPHONE MEDICAL RECORDS BILLING CLERK AUDITS PAYMENTS COLLECTIONS STATISTICS OPERATIONS LEASING INSPECTIONS

• Property Leasing

• Insurance Verification

• Yardi

• Medical Scheduling

• Property Management

• Fair Housing Regulations

• Microsoft Outlook

• Medical Billing

• Data Entry (10+ years)

• Clerical Experience

• Marketing

• Microsoft Excel

• Document Management

• Medical Terminology

• Customer service (10+ years)

• Loan processing

• Customer support (10+ years)

• Retail sales (5 years)

• Medical office experience (10+ years)

• Design research (5 years)

• IVR (6 years)

• Administrative Experience

• EMR Systems

• Multi-line phone systems

• Documentation review

• Typing

• Sales (5 years)

• Windows (10+ years)

• Computer literacy

• Microsoft Office

• Customer support

• HIPAA

• Personal assistant experience

• Microsoft Access

• Microsoft Teams (2 years)

• Managed care

• Data collection

• Territory management

• Software troubleshooting

• Data analysis skills

• Medicare

• EDI

• DME

• Google Suite

• Information security

• Help desk

• Disaster recovery

• Analysis skills

• SharePoint

• Salesforce

• Pivot tables

• Quality control

• Process improvement

• HEDIS

• Machine learning

• UCC law

• Copywriting

• Safety plans

• Case management

• Intake

• Conflict management

• Adobe Acrobat

• LIHTC

• Databases

• Word

• Excel

• Outlook (10+ years)

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