Business Administrator, 55 w.p.m., Word, Excel and Outlook based apps.

Jacqueline Dunn Johnson

***** **** ***** **** **, lot 11-14 *************@***.***

Davie, Florida 33325 754-***-****

Objective: Procure employment at an establishment befitting my over 15 years of experience. Utilization of public service skills, typing 55 w.p.m., and Microsoft Word usage.

Work Experience:

Gift Wrapper-Seasonal

National Beverage – Plantation, FL

October 2022 – December 2022

Wrapped gifts for over 400 individuals, remaining ahead of all deadlines

Coordinated all receivables with an administrator, updating calendar

Verified and updated gift recipients’ information

Successfully organized, labeled, and bagged gifts

Personal Shopper

Shipt - Davie, FL

May 2017 – October 2022

Obtained order requests, allowing time for each action needed

Collected detailed items at prospective businesses, handled fees, and transported compilation to addresses as required

Contacted for any substitutions or changes, creating positive relationships.

Received the highest reviews for all assignments

Support Services Specialist

Cross Country Home Services - Sunrise, FL

January 2019 to May 2019

Produced service claims, costing out items, labor needed, and addressed items not under warranty with homeowners and contractors.

Approved repairs after all proper paperwork was received from licensed contractors or third-party companies.

Surveyed invoices for accuracy, acknowledged customer claim credits and closed completed job orders

Fine Jewelry Sales

Kohls – Jacksonville, FL

September 2017-February 2018

Effectively research and educated consumers

Opened, closed, and balanced registers, creating the deposits

Weekly count

Replenishment and more

Chef

Ortanique – Coral Gables, FL

November 2008-June 2010

Cuisine enhancement and development

Implemented product quality using fresh and locally sourced ingredients

Trained and developed staff

Chef and Office Administrator

Catering By Wes - Palmetto Bay, FL

2006 to 2008

Enhanced food presentation, leading to 17% of increased sales.

Created detailed employee procedural manual, safety and food preparation lists, and recipe confidentiality contracts leading to a more organized food facilitator

Enforcement Officer

Miami-Dade County, Building and Zoning Department - Miami, FL

1996 to 2002

Eliminated approximately 67% of all expired permitting cases working with patrons, contractors, and other government officials to investigate, clarify and finalize pending issues.

Represented the county as Code Enforcement Officer at Special Magistrate hearings to grant residents the ability to verbalize extenuating circumstances impending permit resolution.

Successfully interviewed, hired, trained, and effectively assessed employees for their functionality, promoting and dismissing when needed.

Efficiently processed annual reviews and bi-monthly payroll.

Acquired second division, Occupancy Competency.

Accountant I

City of Hialeah-Water and Sewer Department - Hialeah, FL

1994 to 1996

Accurately processed capital investment depreciation on city vehicles, manually updating needed records.

Balanced receivables, using receipted forms of payments and billing statements, leading to the implication of an embezzling employee.

Advised consumers of procedural changes.

Senior Administrator

Horizon Security Systems - Hialeah, FL

1989 to 1994

Created a cohesive filing system, obtaining needed contractual agreements, with annually renewed services.

Developed an employee handbook, resulting in a better understanding of rules and regulations.

Acquired all service technician routing organizing twice daily maintenance and emergency service calls, decreasing the amount of customer and employee grievances.

Worked in the central station for extra training and implementation, trained newly appointed personnel and continually assisted with arising challenges.

Education:

Johnson & Wales University - Charlotte, North Carolina

Bachelor’s in Science, Food Service Management

Graduated: Magna Cum Laude

2003 to 2008

Awards:

Golden Quill and Silver Key Honor Society for Outstanding Academic Achievement, Presidential List

August 2006

Certifications / Licenses:

Structured Interview and Selection Certification

Diversity in the Workplace,

Ethics Awareness

Additional:

Domestic Abuse, BLS, OSHA, HIV/AIDS, Blood Borne Pathogens, HIPPA

Culinary Special Functions Team Member

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