Administrative Assistant Customer Service

Angela Booker

812-***-**** **********@*****.*** Benson, NC 27504

SUMMARY

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

SKILLS

Judgment and Decision Making

Multitasking and Time Management

Confidentiality and Data Protection

Professional and Courteous

Task Prioritization

Strong Organizational Skills

Verbal and Written Communication

EXPERIENCE

Administration Assistant, UNC Rex Healthcare, April 2020-Current Raleigh, NC

Directed customer communication to appropriate department personnel. Greeted visitors or callers to handle questions or direct to appropriate staff. Collaborated and established strong working relationships with physicians, supervisors and colleagues.

Adhered to HIPAA requirements to safeguard patient confidentiality. Communicated with patients with compassion while keeping medical information private. Greeted patients, determined purpose of visit and directed to appropriate staff. EVS Housekeeper, UNC Health Care, July 2019-April 2020 Smithfield, NC

Communicated with maintenance team on damages to repair. Maintained floors with regular sweeping, mopping and vacuuming. Responded quickly to calls for spills and other potentially dangerous situations. Monitored cleanliness of lobby, swimming pool and other common areas. Kept trash cans empty by removing regularly from rooms, bathrooms and hallways. Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance. Dusted, swept and mopped to maintain clean, safe environment for clients. Communicated with customers about requests for additional supplies or cleaning services. Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.

Exceeded facility standards regularly by working with detail-oriented approach. Checked inventory for required supplies and made lists for needed cleaning products. Helped prevent spread of infections by sanitizing surfaces, furniture and equipment. Inspected furniture for damage or stains in between guest stays. Reviewed daily schedules to plan out cleaning routines and gather needed supplies. Sanitized and cleaned sinks, mirrors, toilets and showers. Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs. Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.

Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

Swept and damp-mopped private stairways and hallways. Waxed and polished wood furnishings to restore faded appearance. Adhered to daily cleaning schedules and updated as needed based on demand. Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.

Team Leader, Bucks Marathon, July 2018-December 2018 Terre Haute, IN

Identified needs of customers promptly and efficiently. Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Completed daily quality assurance duties to provide feedback for improvements. Assigned projects and distributed tasks to team members as per area of expertise. Maintained positive working relationship with fellow staff and management. Delegated daily tasks to team members to optimize group productivity. Offered training and support to keep team members motivated and working toward objectives.

Kept work areas clean, neat and free of safety hazards to maximize efficiency. Maintained daily inventory to facilitate successful material distribution. Custodian, Indiana State University, August 2005-January 2010 Terre Haute, IN

Mixed water and detergents or acids to prepare cleaning solutions. Removed snow from sidewalks using snowplows, snow blowers or snow shovels. Kept business entrances clean, tidy and professional in appearance. Dusted furniture, machines or equipment.

Maintained accountability for building keys, master keys and access cards. Operated industrial cleaning equipment to quickly complete custodial tasks. Discarded cardboard boxes and trash in compactors and balers. Checked and stocked inventory throughout facility to meet expected demands. Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.

Kept building interiors appealing with routine deep cleaning of high-traffic areas. Requisitioned supplies or equipment for cleaning and maintenance duties. Set up and removed furniture, equipment and supplies required for meetings and special events.

Steam-cleaned or shampooed carpets.

Wet and spot mopped to clean floors and other surfaces in public corridors. Cleaned building floors by sweeping, mopping or vacuuming. Monitored supply levels and requested new items to maintain completing daily cleaning tasks. Serviced, cleaned and restocked restrooms.

Polished windows, glass partitions or mirrors using sponges or squeegees. Completed routine maintenance checks, notifying management of needed repairs. Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing. Performed landscaping tasks and removed litter to maintain grounds. Stripped, sealed, finished and polished floors to maintain longevity and health. Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.

Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.

Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.

Notified building managers about needed repairs to maintain public safety. Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.

Vacuumed floors and dusted furniture to maintain organized, professional appearance. Moved equipment and furniture to thoroughly clean space. Checked inventory for required supplies and made lists for needed cleaning products. Stripped, sealed and polished floors.

Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.

Notified managers of repair needs or additions to building operating systems. Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.

Moved furniture, equipment or supplies manually or with hand trucks. Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.

Restaurant Manager, Hardee's Restaurant, January 2001-August 2005 Terre Haute, IN

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Scheduled and directed staff in daily work assignments to maximize productivity. Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Resolved problems or concerns to satisfaction of involved parties. Inspected dining and serving areas for cleanliness and proper setup. Delegated work to staff, setting priorities and goals. Trained new employees to perform duties.

Inspected restrooms and dining and serving areas to foster cleanliness and proper setup. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences. Promoted safe working conditions by monitoring safety procedures and equipment. Coached staff on strategies to enhance performance and improve customer relations. Maintained safe working and guest environment to reduce risk of injury and accidents. Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Worked in close collaboration with team members to ensure customers received high-quality service.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue. Prepared employee schedules to maintain appropriate staffing levels during peak periods. Optimized profits by controlling food, beverage and labor costs. Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Explained goals and expectations required of trainees. Resolved and investigated complaints regarding service, food quality and accommodations. Supervised activities of dining room staff to maintain service levels and support guest needs. Distributed food to service staff for prompt delivery to customers. Counseled and disciplined staff to address issues promptly and provide constructive feedback.

Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.

Assisted staff by serving food and beverages or bussing tables. Oversaw food preparation, production and presentation according to quality standards. EDUCATION AND TRAINING

GED

Terre Haute South Vigo High School, Terre Haute IN July 2005 Terre Haute North Vigo High School, Terre Haute IN

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