Data Analyst Scrum Master

APRIL SMITH

San Antonio, TX ***** • 210-***-**** • *****.*******@*****.***

DETAIL-ORIENTED CORPORATE EVENT PLANNING DIRECTOR

Certified Corporate Event Planner • HR Executive • Data Analyst •

Planning • Talent Retention • Risk Management

Increased Engagement • Reduced Turnover • Developed Strategy • Performed Forecasting

Drove Growth • Oversaw Implementation • Retained Talent • Mitigated Risk

WORK EXPERIENCE

Community Bible Church, San Antonio, TX July 2022 - Present

Emmitt Park Director and Event Planner

●Event planning, coordination, communication and high-quality delivery on major events and special initiatives

●Act as a central liaison point for events

●Build event volunteer team for major events

●Co-manage the Church calendar of events

●Allocate tasks to administration support team when appropriate

●Manage budget spending, contract negotion,

●Act as an advisor and provide support when allowed by other duties, to ministry leaders for events for which they have responsibility

USAA, San Antonio, TX June 2013 - 2022

Executive Admin, Scrum Master, Employee Engagement Leader

●Facilitated work for EMG and supported teams to ensure we meet delivery timelines.

●Collaborated with cross-functional teams to ensure value in delivery.

●Monitored, coordinated, documented, and communicated progress toward achievement of business goals, objectives, strategies, and action plans.

●Provided oversight and support to event teams in development and implementation.

●Utilized working knowledge of Salesforce, Rally, Jira, Adobe.

●Mentored multiple cross-functional teams.

●Analyzed data content and presentation method for accuracy and compliance with standards.

●Navigated in a fast-paced environment and prioritized tasks with competing deadlines.

●Managed event set-up and execution to resolve issues, ensured activities and services met contract specifications and protocol standards.

●Provided guidance on proper protocol, branding, and copyright procedures.

●Distributed both internal and external communications.

●Led team alignment during PI planning.

●Directed responsibility for timeboxing certain events throughout the process.

●Collaborated with the team to overcome any impediments.

Business / Data Analyst May 2013 - June 2015

●Coordinated with team members to ensure all data is accurate.

●Contributed to identifying opportunities to facilitate improvements to processes and systems.

●Leveraged analytical tools, including Microsoft Office products and other applicable business software, to develop analysis, charts, and/or supporting documentation.

●Forecasted, validated information across multiple platforms.

●Assessed, aggregated, and mitigated current and emerging risk events.

●Performed quality control to assure policy forms match the agency management system.

●Led as the subject-matter-expert level of business acumen in the areas of the business operations, industry practices and emerging trends required.

●Identified opportunities and potential solutions and developed strategies and translated strategy into specific goals, action plans and deliverables.

●Ensured appropriate progress tools, information radiators, and reports effectively.

Cavender Brothers Management Group June 2003 - June 2015

Human Resource Manager

●Managed company staff, including coordinating, and supporting the recruitment process.

●Onboarded newcomers to the company.

●Determined suitable salaries and remuneration.

●Provided the necessary support systems for payroll requirements.

●Developed adequate induction and training.

●Facilitated employee opportunities for professional development.

●Led succession planning of staff.

●Contributed to performance management and reviewed processes.

●Interpreted gathered data.

●Generated reports for the relevant department heads and management.

●Highlighted patterns and trends in the analyzed data.

●Drove business goals and anticipated needs.

●Developed new enrollment for employees as well as open enrollment opportunities.

HCC (Hill Country Consulting), Boerne, TX May 2003 - May 2013

Human Resource Manager

●Identified opportunities and potential solutions and developed strategies and translated strategy into specific goals, action plans, and deliverables.

●Utilized expertise in understanding of and practical experience in principles, methods, and tools in the following disciplines: change leadership, cultural integration, and employee engagement.

●Oversaw retention and high-performance teams utilizing the Kirkpatrick Training model.

●Collaborated with senior leadership to influence employee relations practices.

●Represented Employee Relations as subject matter expert and may represent HCC.

●Liaised to Legal for severance management activities.

●Provided guidance, oversight, and communication on existing employee relations policies.

●Delivered manager/learning sessions by business need.

●Ensured regulatory awareness/education with management.

●Provided resolutions to a diverse range of complex problems.

●Contributed as a point of contact to industry organizations for benchmarking purposes.

●Acquired and applied intermediate to advanced knowledge of human resources discipline(s).

●Directed potential solutions and developed strategies and translated strategy into specific goals.

●Provided contract pricing and analysis.

●Developed requests for proposal, evaluation.

●Trained on excel formulas.

EDUCATION

University of the Incarnate Word 2005

Texas Military Institute 2003

TECHNOLOGIES & CERTIFICATIONS

Technologies: Business objectives, sales forces, workday, adobe

Certifications: SAFe 5.0 Scrum Master; SAFe 5.0 Advanced Scrum Master; International Corporate Event Planning Professional; Corporate Event Planner

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