Service Developer Customer

Rodney R. Michel

*** ******* **** *********, ** *0253

804-***-**** ********@*****.***

An accomplished business owner, trainer and food service developer seeking to acquire a position in productive quality people management, where I can use my extensive background in training, recruitment, performance, and high standard management to contribute to the success of any company or industry

Experience

October 2019- Present

Morningstar Properties- Charlotte, NC

Property Manager

Increased profits and occupancy for properties 10-20%

Deliver exceptional customer experiences and build relationships

Drive success and impact performance results

Operate as a business leader with P&L responsibility of over $1,000,000

Lead and manage a team of 2-4 through recruiting, hiring, and continual training

Execute sales & marketing initiatives with a focus on community involvement

Continuously learn by recognizing and capitalizing on opportunities

April 2012- September 2019

Mid Atlantic Convenience Stores- Circle K

Corporate Trainer / Manual Developer

Developed and implemented various management training programs to meet organizational requirements.

Created and managed training standards for 40 stores with expectations and measurements to build employee competencies and to maintain an environment of continuous learning.

Recruited, developed and evaluated management trainees.

Completed and delivered performance reviews.

Mentored and coached new managers in:

oExcellent customer service

oUtilization of store equipment

oProblem solving

oProduct ordering

oStaff supervision

oSchedule development

oProactive thinking

Controlled cost and expenditures based on monthly and quarterly P&L statements for corporate stores.

Expanded job knowledge by participating in educational opportunities, reading professional publications, maintain personal networks, and participate in professional organizations.

May 2010-April 2012

Brookstone

District Manager

Responsible for all phases of store operations for 12 locations in the region. Managed and controlled store operations and P&L to ensure that company standards and expectations were consistently met.

Maintained superior quality customer service by implementing continuous Manager and Associate training programs.

Recruited, trained and developed new Managers.

Managed the operations of supply chain for my locations to ensure new merchandise was on the sales floor in a timely manner.

Maintained minimal level of loss/shortage with continuous loss prevention program.

Liaison between regional branches and company headquarters

Sept. 2006 – April 2010

The UPS Store

Business Owner

Owned and operated a franchise of the world’s largest retail outlet for shipping and postal services.

Provides convenient and value-added business services to the small-office/home-office market, corporate “road warriors,” and consumers.

Nationally recognized for increasing revenue by 80% within 18 months of ownership

Increased per month customer count from 600 in 2006 to 1600 in 2009.

Increased state ranking from No. 28 to No. 5 out of 44 stores - ranking maintained for 3 years.

Managed staff of 6-10 employees

Trained new employee with hands on and web-based training.

Maintain company records, budget and P&L statements.

Conducts quarterly employee evaluations to ensure the highest standards of customer service are maintained.

Utilizes POS system for daily operations and bookkeeping.

Maintains database for 200 mailbox holders.

Orders inventory and operational supplies.

Makes suggestions to customers on appropriate and safer shipping methods.

Operated 14,000 sq. ft. warehouse and storage facility for large freight operations.

Sept. 2006 – April 2018

Independent Shipping Consultant

Established a third party logistics company that solicits quotes and arranges domestic and international shipping through nationally recognized carriers.

Developed and maintains client database.

Maintained high customer service standards by providing direct communication with customers.

May 1986 - May 2006

U. S. Army

Numerous positions held including, Recruiter, Drill Instructor, Logistics Instructor, Food Service Director/Instructor, Assistant to Commanding General

Supervise over 200 soldiers

Prepared and published numerous instruction manuals for Logistics and Food Service program for U. S. Army

Education University of Phoenix, B.S. Business Administration

MBE / The UPS Store Operational University 2006

Army / Department of Defense Recruitment School, Ft. Jackson, SC

Drill Instructor School, Ft. Leonardwood, Mo.

Advanced Culinary Arts School Ft. Lee, Va.

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