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Service Representative Administrative Assistant

Location:
Wilmington, NC
Posted:
March 29, 2023

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Resume:

Successful supervisor and manager capable of instructing and

engaging others to perform and meet team goals. Organized and dependable; able to handle multiple priorities with a positive attitude and willingness to take on added responsibilities to achieve company success.

Work History

2018-2023 Enrichment Director

Cambridge Village of Wilmington, Wilmington, NC

• Trained and supervised staff of 4 to consistently meet performance goals and customer service

standards.

• Established performance goals for staff,

motivating performance and evaluating results in

areas of resident activities, transportation, and

services.

• Created and maintained detailed reports and

correspondence for both residents and staff.

• Responsible for managing expenses within

assigned budgets.

• Developed partnerships with vendors,

entertainers, and instructors to provide the best

resident experience.

• Partnered across departments to run smooth,

professional events and activities.

• Created community outreach opportunities for

both staff and residents.

• Collaborated closely with 240 residents, using

effective communication to better understand

favorite activities.

• Increased resident socialization through

implementation of wide range of intellectually

stimulating activities, outings, and events.

2007-2018 Second - Third Grade Teacher

C.U.S.D 115, Bristol Grade School, Yorkville, IL

• Participated in district-wide committees

responsible for writing curriculum and assessments in mathematics tailored to district needs and

based on nation-wide Common-Core Standards

• Designed and applied program to improve

reading fluency resulting in student achievement

from below 25th percentile to above 30th

percentile

• Collaborated, as a teacher representative, with

Insurance Committee members to transition from

fully-funded to self-funded district

• Created and published interactive website for

both students and parents to improve

communication and academic skills

Karen Weir

Contact

Address

Wilmington, NC 28408

Phone

630-***-****

E-mail

adv7uq@r.postjobfree.com

Skills

Computer Skills:

Advanced Knowledge in

Microsoft Word, Excel &

PowerPoint

Very Good

Decision Making Skills:

Excels at balancing the

many and varied demands

of the work environment;

meets the needs of all

stakeholders; effectively

intercedes when involved

in high-stress situations.

Excellent

Instructional Skills:

Communicates

expectations clearly and

effectively to enable team

to reach desired outcomes;

makes collaborative

corrections with kindness,

compassion and spot-on

sense of humor

Excellent

Recordkeeping Skills:

Maintain resident data

base to inform, prioritize

and problem solve; provide

information to all

stakeholders.

Excellent

• Developed and implemented schoolwide

supplemental reading program to address

students' reading needs; program was adopted

across district within 3 years

• Instructional leader of third-grade team whose

students achieved highest standardized test

scores in District 115 during 2016 -2017 school year 2006-2007 Lead Cashier

Old Navy, Oswego, IL

2004-2006 Fifth Grade Teacher

Holy Ghost School, Wood Dale, IL

2003-2004- Customer Service Representative

HSBC, Wood Dale, IL

2002-2003 Team Leader

RGIS Inventory, Glendale Heights, IL

1999-2000 Administrative Assistant

aoc/millennium Staffing, Schaumburg, IL

1995-1999 Sixth - Eighth Grade Teacher

Holy Ghost School, Wood Dale, IL

Education

2008-2010 M.A.: Reading

Olivet Nazarene University - Bourbonnais, IL

1991-1995 B.A.: Education

Concordia University Chicago - River Forest, IL

.



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