Service Representative Administrative Assistant
Resume:
Successful supervisor and manager capable of instructing and
engaging others to perform and meet team goals. Organized and dependable; able to handle multiple priorities with a positive attitude and willingness to take on added responsibilities to achieve company success.
Work History
2018-2023 Enrichment Director
Cambridge Village of Wilmington, Wilmington, NC
• Trained and supervised staff of 4 to consistently meet performance goals and customer service
standards.
• Established performance goals for staff,
motivating performance and evaluating results in
areas of resident activities, transportation, and
services.
• Created and maintained detailed reports and
correspondence for both residents and staff.
• Responsible for managing expenses within
assigned budgets.
• Developed partnerships with vendors,
entertainers, and instructors to provide the best
resident experience.
• Partnered across departments to run smooth,
professional events and activities.
• Created community outreach opportunities for
both staff and residents.
• Collaborated closely with 240 residents, using
effective communication to better understand
favorite activities.
• Increased resident socialization through
implementation of wide range of intellectually
stimulating activities, outings, and events.
2007-2018 Second - Third Grade Teacher
C.U.S.D 115, Bristol Grade School, Yorkville, IL
• Participated in district-wide committees
responsible for writing curriculum and assessments in mathematics tailored to district needs and
based on nation-wide Common-Core Standards
• Designed and applied program to improve
reading fluency resulting in student achievement
from below 25th percentile to above 30th
percentile
• Collaborated, as a teacher representative, with
Insurance Committee members to transition from
fully-funded to self-funded district
• Created and published interactive website for
both students and parents to improve
communication and academic skills
Karen Weir
Contact
Address
Wilmington, NC 28408
Phone
********@*****.***
Skills
Computer Skills:
Advanced Knowledge in
Microsoft Word, Excel &
PowerPoint
Very Good
Decision Making Skills:
Excels at balancing the
many and varied demands
of the work environment;
meets the needs of all
stakeholders; effectively
intercedes when involved
in high-stress situations.
Excellent
Instructional Skills:
Communicates
expectations clearly and
effectively to enable team
to reach desired outcomes;
makes collaborative
corrections with kindness,
compassion and spot-on
sense of humor
Excellent
Recordkeeping Skills:
Maintain resident data
base to inform, prioritize
and problem solve; provide
information to all
stakeholders.
Excellent
• Developed and implemented schoolwide
supplemental reading program to address
students' reading needs; program was adopted
across district within 3 years
• Instructional leader of third-grade team whose
students achieved highest standardized test
scores in District 115 during 2016 -2017 school year 2006-2007 Lead Cashier
Old Navy, Oswego, IL
2004-2006 Fifth Grade Teacher
Holy Ghost School, Wood Dale, IL
2003-2004- Customer Service Representative
HSBC, Wood Dale, IL
2002-2003 Team Leader
RGIS Inventory, Glendale Heights, IL
1999-2000 Administrative Assistant
aoc/millennium Staffing, Schaumburg, IL
1995-1999 Sixth - Eighth Grade Teacher
Holy Ghost School, Wood Dale, IL
Education
2008-2010 M.A.: Reading
Olivet Nazarene University - Bourbonnais, IL
1991-1995 B.A.: Education
Concordia University Chicago - River Forest, IL
.
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