adv7ud@r.postjobfree.com 562-***-**** Fullerton, California 92833 WWW: Bold Profile

PROFESSIONAL SUMMARY

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. WORK HISTORY

DMT Consultants

Customer Service Representative 08/2019 - Current YRC Freight

Office Manager 02/2015 - 07/2019

SKILLS

EDUCATION

Mount Saint Mary's

University

Los Angeles, CA

05/2014

Bachelor Of Applied Arts:

Healthcare Policy

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and

services and creating welcoming, positive experience

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Updated account information to maintain customer

records

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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

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Followed-through on all critical inter-departmental escalations to increase customer retention rates.

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Developed and updated databases to handle customer data.

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Established workflow processes, monitored daily

productivity and implemented modifications to improve overall performance of personnel

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Customer Account

Management

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Customer Retention

Strategies

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Data Entry and

Maintenance

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Efficient and Detail-

Oriented

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Courteous with Strong

Service Mindset

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Policy and Procedure

Adherence

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Danielle Desaulniers

US Navy Seabees

Petty Officer Second 03/2007 - 07/2015

Utilized client and staff feedback to maintain customer partnerships and increase revenue

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Oversaw quality control and productivity rates to increase revenue and production times.

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Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

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Managed compliance to keep organization operating

within legal and regulatory guidelines.

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Updated reports, managed accounts, and generated

reports for company database.

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Developed and implemented plans to reduce risk to

personnel and equipment during tactical operations.

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Mentored and supervised 30 personnel within unit,

providing positive guidance for professional and personal development.

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Performed the installation, maintenance, and repair of electric power grids and equipment often working under time constraints and in volatile geographic areas

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Directed safe and secure operations of government

property, resulting in no loss of equipment or negative incidents.

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Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.

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Diagnosed and repaired system and equipment issues for various areas of armed forces.

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