Front Desk Service Associate

JASMIN M. CRUZ

**** ********** **,

ORLANDO, FL *2822

PHONE: 407-***-****

*********@*****.***

OBJETIVE:

To obtain a challenging and rewarding position with a company offering opportunity for

advancement, professional development and personal

growth.

EDUCATION:

Associates Degree, Criminal Justice - 10/2013

Keiser University

Diploma, Secretarial Science with Word Processing - 05/2000

Superior Casiano Cepeda High School

EXPERIENCE:

05/2022 - Pediatric Gastroenterologist of Central Florida

Medical Record Coordinator and Front Desk Back Up

● Insurance Verification and Authorization

● Referrals

● Release medical records

● Received and scanned medical records and correspondence

● Check in and check outs patients

● Schedule and reschedule appointments

● Collects Payments

11/2020-04/2022- Eye Physicians of Central Florida Medical

Record Coordinator and Front Desk Back Up

● Insurance Verification and Authorization

● Referrals

● Release medical records

● received and scanned medical records and correspondence

● Check in and check outs patients

● Schedule and reschedule appointments

● Collects Payments

01/2018 - 11/2020- Florida Eye Clinic

Front Desk

● Assisting patients to check in at the kiosk when needed

● Checking patients in and out of the clinic

● Verifying and updating insurance status

● Collecting payments for visits and procedures

● Scheduling and confirming appointments

● Scan patient demographics into the system

● Traveling to satellite offices when needed

● Preparing patient charts

● Staging consents to be signed

07/2007- Rainforest Café

Host

● Greeting people at the door

● Seat the customers at the designated table

● Assign tables to the servers

● Maintain all the areas clean

02/2008 - 03/2017 Walmart

Customer Service Associate

● Received payments by cash, check, credit cards, vouchers, or automatic debits

● Issued receipts, refunds, credits, or change due to customers

● Assisted customers by providing information and resolving their complaints

● Processed merchandise returns and exchanges

● Processed money transfers national and international

● Processed bill payments

● Check cashing Load and unload money cards

08/2007 – 11/2007 -Resolve Staffing

Quality Control Associate

● Supervising the production

● Making sure that all the gasket pieces came out perfect

● Supervising in the packaging area that everything came out perfect

● Making sure that every single area was clean

QUALIFICATIONS:

Excellent organizational and time management skills, ability to Multi-task, calm & professional, team player, clear self-expression, Discreet, quick learner and excellent computer skills.

LANGUAGES:

Fully Bilingual

REFERENCES:

Available Upon Request

Contact this candidate