Service Representative Customer

Brooklyn, NY ***** 718-***-**** ********@*****.***

.

RICHARD SEELEY

PROFESSIONAL SUMMARY

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

ACCOMPLISHMENTS

Valedictorian when got my high school equivalency

SKILLS

Quality Assurance

Safety Regulations

Inbound and Outbound Calling

Exceptional Communicator

Customer Service and Assistance

Project Management

Gift Wrapping Boxes

MS Office Proficiency

Correcting Discrepancies

Customer Relationship Management

Account Management

Customer Service

Presenting Solutions

Amazon Alexa

Stock Replenishment

Verbal Communication

POS System Operations

Refund Processing

Product Merchandising

Complaint Logging and Resolution

Merchandise Upselling

Multi-Line Phone Systems

Inventory Control

Corrective Actions

Account Updating

Product Knowledge

Refunds and Exchanges

Customer Complaint Resolution

Travel Itineraries

Complaint Escalation

Complex Problem-Solving

Retail Marketing

Employee Management

Hospitality and Accommodation

Cross-Functional Team Collaboration

Prioritizing Calls

Guest Services

Problem Resolution

Software Troubleshooting

Telephone Reception

Monetary Transactions

Trained in Salesforce

Collaborative Environments

Livechat Messaging

Document and Records Management

Email Etiquette

Negotiation

WORK HISTORY

CUSTOMER SERVICE ASSOCIATE

Schwab Meat Company, Remote

Trained staff on operating procedures and company services.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Reached out to customers after completed sales to suggest additional service or product purchases.

Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Promptly responded to inquiries and requests from prospective customers.

Cross-trained and provided backup support for organizational leadership.

Followed up with customers about resolved issues to maintain high standards of customer service.

Enhanced productivity levels by anticipating needs and delivering outstanding support.

Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Trained new personnel regarding company operations, policies and services.

WAREHOUSE WORKER 02/2020 to 07/2021

Schwab Meat Company, Oklahoma City, OK

Managed warehouse operations and verified proper shipment procedures.

Cleaned and maintained warehouse in compliance with OSHA safety standards.

Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Helped train new employees in safe practices and warehouse procedures.

Performed general housekeeping and cleaning tasks.

Completed cycle counts and monthly inventory.

Verified quantity and description of materials received by checking merchandise against packing list.

Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Checked packages and merchandise for damage and notified vendors.

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Strapped items down over protective padding to secure throughout transportation.

Operated forklift to safely move and safeguard stock and supplies in warehouse.

Assisted in receiving, stocking and distribution of merchandise.

Verified documentation and condition of freight to assure quality standards were achieved.

Successfully navigated large shipments of materials through tight spaces and busy facilities.

Operated equipment while observing standard safety procedures.

Loaded and unloaded materials onto and off of trucks for fast shipment.

Maintained clean, orderly work environment free of hazards.

Streamlined material delivery processes which increased efficiency and reduced downtime.

EDUCATION

East River Academy, Queens, NY

HSE

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