Customer Service General Manager

TIMOTHY BRUNER

Cambridge, MN ***** 320-***-**** *********@**********.***

CAREER PROFILE

Skilled performance-driven manager with strong experience in retail store operations. A “corporate troubleshooter” adept @ resolving shortfalls in revenue and difficult employee issues. Excellent problem- solving skills and an ability to improve procedures and processes. Seeking a position where I can continue to use my abilities to help an organization improve their operations and build revenue.

Expertise Includes:

Project Management Managing People

Problem Solving / Conflict Resolution Maximizing Revenue

Procedure / Process Improvement Communications

SKILLS & ACHIEVEMENTS

MANAGING PEOPLE TO INCREASE CUSTOMER SERVICE

Increase staff levels necessary to meet Corporate Customer Service Standards

RESULT: Correct staff levels provided cleaner facilities, resulting in an increase in the customer base and higher

sales and profits

OPERTIONS MANAGEMENT… Process Improvement

Implemented a second “sandwich table” to increase the customer line speed

RESULT: Drive thru service decreased from five minutes to under two minutes, and the customer delivery times

were reduced by 50 from one hour to thirty minutes

PROBLEM SOLVING

Became Corporate “Troubleshooter” to resolve shortfalls in revenue and employee issues

* Revenue target was short of budget goal, do to lack of teamwork and proper portion control

* Re-wrote employee training to incorporate attention to “proper portions” and immediately began training new &

existing staff to foster teamwork between them

RESULT: Revenue increased immediately

MAXIMIZING PROFITS / REVENUE

Improve the downtime of laundry equipment from 30% to 15% by performing minor repairs in-house

RESULT: Reduce the machine down-time to a minimum, increasing sales 25%

PROJECT MANAGEMENT

Appointed Project Manager to remodel existing, operating facilities (laundry & restaurant) without interrupting customer service

RESULT: The project was completed on time, within budget and without interrupting customer service

EMPLOYMENT HISTORY

ADMINISTRATIVE OFFICE MANAGER MN HOME SOLUTIONS, INC, Maple Grove, MN 2019 - Current

Manage compliance to keep organization operating within legal and regulatory guideline

Maintain professional demeanor by staying calm when addressing unhappy or angry customers

Create, maintain, and update filing systems for paper and electronic document

Update reports, manage accounts, and generate reports for company database

DRIVER SHRED IT, Brooklyn Park, MN 2016 - 2019

Communicate with dispatchers and other personnel to coordinate transportation schedules

Communicate with customers to provide delivery updates and confirm delivery locations

OWNER & OPERATOR OF BUSINESS B&E PROPERTIES, LLC, Milwaukee, WI 2005-2015

Oversaw end-to-end business processes to maintain proficiency and profitability

Keep all building areas and equipment functional and well-organized to promote business performance

Consult with customers to assess needs and propose optimal solutions

Employ prompt decision-making and in-depth research to resolve issues

Prepare bank deposits and handle business sales, returns, and transaction reports

DISTRICT MANAGER SPINCYCLE LAUNDRY, LLC, Scottsdale, AZ 2004

Supervised stores in Milwaukee, WI, Minneapolis and St. Paul, MN with over 30 employees and Supervisors

Responsible for interior and exterior curb appeal, vendor calls & follow-up

Collaborate with cross-functional teams to align operations with corporate objectives

Transition operations of all locations to new owners

AREA COACH SPINCYCLE LAUNDRY, LLC, Scottsdale, AZ 2002-2004

Supervised 10-15 employees and a Supervisor

Responsible for all Human Resources functions

Facility and machine maintenance, including outside vendors was my responsibility

GENERAL MANAGER BIG MIKE’S SUPER SUBS, Eden Prairie, MN 2000-2002

Increased sales 10% & 12% respectively

GENERAL MANAGER BRUEGGER’S BAGEL BAKERY, MSP Metro Area 1995-2000

Promoted from Manager to General Manager in six months

Manager Trainer for my immediate market area

OPERATIONS MANAGER BAKER’S SQUARE, Plymouth, MN 1994-1995

ASSISTANT RESTAURANT MANAGER KFC NAT’L MANAGEMENT CO., MSP Metro Area 1991-1994

ASSISTANT MANAGER Holiday Station Stores, Plymouth, MN 1991

EDUCATION

Bachelor of Science in Accounting Southwest State University, Marshall, MN

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