Customer Service Assistant Store

Gabrielle Roach

** ******** **. **********, ** 252-***-**** **********@*****.***

Objective

Successful individuals who works in high- volume environments to meet challenging tasks, service and quality objectives. Highly effective at learning new items quickly and dealing with all types of customers request in an efficient and courteous manner. Creative problem- solver skilled in time management and preparatory work.

Education

AAS GENERAL STUDIES MAY 2020 UNIVERSITY OF MOUNT OLIVE

CERTRIFCATION

Certified Mental Health Coach-September 2022

Skills & Abilities

Customer Service, Microsoft Word, CALMS. CIM, Microsoft Excel, 10-Key Calculator

Experience

CLINICAL SUPPORT ASSISTANT IN OR ECU HEALTH JANUARY 2023-PRESENT

Schedule surgeries

Answer phones

Work in EPIC and OnBAse

Post charges on patients accounts

Talk to doctor offices and surgeons

COMMUNITY HEALTH WORKER VIDANT/ECU HEALTH OCTOBER 2021-DEC 2022

·Assist clients with resources far as help with rent, food, light bill, transportation, and medicine.

·Register individuals for COVID vaccinations.

·Make connections and facilitate with helping clients.

·Educate the community on COVID-19 vaccine and address disparities in rural communities.

·Communicating and listening effectively with clients, team members, and supervisor.

·Attend and participate in community health programs/events.

·Collect data weekly.

SENIOR LOAN CONSULTANT LENDMARK FINANCIAL MAY 2017-OCTOBER 2021

·Assisted clients with loan and mortgage decisions.

·Contacted individuals and offered loan assistance.

·Met with loan applicants and explained different loan options.

·Analyzed applicants’ financial information for approval of a loan.

·Consulted with attorneys, appraisers and lending officials for loan closings.

·Validated income, assets and credit/liability documentation to support origination underwriting guidelines in addition to collection of supporting documentations.

LOAN CONSUTLANT FUTURE FINANCIAL MARCH 2016- APRIL 2017

·Employed persuasive sales techniques to increase loan applications and overall loan value.

·Built positive relationships with customers by offering best financing and product options for personal loans.

·Reviewed customer applications closely to identify any opportunities for further development and revenue.

·Managed communications as central point of contact for entire lending process.

·Achieved sales goals consistently by tenaciously pursuing new connections and loan opportunities.

Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.

ASSISTANT STORE MANAGER TITLEMAX OCTOBER 2014- FEBURARY 2016

·Maintained positive customer relationships by responding quickly to customer service inquiries.

·Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

·Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

·Processed payments for credit and debit cards and returned proper change for cash transactions.

Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

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