Nichole Hammer

Strong willed, responsible and dedicated individual that enjoys making a difference, no matter how big or how small!

Oxnard, CA 93036

adv7rh@r.postjobfree.com

+1-805-***-****

Obtain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others. Authorized to work in the US for any employer

Work Experience

Psychology Assistant

The Psychology Group - Camarillo, CA

March 2022 to Present

• Working closely with the psychologist to assess patients

• Conducting research

• Answer and direct phone calls

• Organize and schedule appointments

• Plan meetings and take detailed minutes

• Handling and maintaining paperwork, calls, emails and other forms of correspondence

• Develop and maintain a filing system

• Update and maintain office policies and procedures

• Order office supplies and research new deals and suppliers

• Maintain contact lists

Diamond Member Support

Diamond Resorts - Las Vegas, NV

September 2021 to March 2022

• Responsible for comprehensive customer service in a call center environment focused on assisting timeshare owners and Club Members while efficiently administering and promoting the membership programs and Affiliated Resort ownership.

• Answer inbound telephone calls from members and owners and effectively answer inquiries and educate member regarding all program options and benefits utilizing our Spirit of Service techniques.

• Confirm reservations at resorts and affiliates providing comprehensive information about the resort, unit amenities and mandatory alerts.

• Confirm Hotel Reservations with Points providing comprehensive information about the hotel utilizing numerous software applications during this process.

• Handle lower level complaints and provide resolution using our Spirit of Service techniques and compensation tools provided.

• Initiate outbound telephone calls to members and owners to encourage usage of program, notification of weather alerts, and special programs or promotions.

• Generate interest in special services; i.e. owner referral and travel insurance, through offerings during telephone contact and promote web services when applicable.

• Interact with internal customers to include membership support, portfolio services, maintenance fee services, owner referral when support is required in servicing a member

• Transact maintenance fee payments, loan payments, payoffs, and Club assessments for members and owners when applicable.

• Provide information regarding Rental Program and answer inquiries concerning status of rental agreement when applicable.

Customer Service Representative

Accutech Data - Ventura, CA

January 2020 to March 2021

• Managing large amounts of incoming calls and email enquiries

• Answering detailed product and service questions

• Identifying and fulfilling customer needs to achieve satisfaction

• Handling complaints, providing appropriate solutions and alternatives

• Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner

• Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals

• Utilized Siebel software for data entry of customer service information for accuracy and quality control

• Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership

Secretary/ Clerical

Barbara Morris Jensen Psy. D, Camarillo

August 2016 to December 2019

Implementing and maintaining filing systems, both electronic and paper

● Operate office equipment (fax, copier, mail, etc.)

● Produces information by formatting, inputting, editing, copying, and transmitting text

● Maintains patient confidence and protects operations by keeping information confidential Manager

Goodwill Industries - Ventura, CA

May 2015 to January 2016

Documented payments and expenses to keep financial records current

● Proofread business documents to check spelling, grammar and compliance with office policies

● Oversaw daily operations with a practiced eye, focusing on efficiency. Team collaboration and process improvements.

● Consulted with customers to understand their desires and suggest products to meet their needs Education

High School Diploma

Newbury Park High School

June 2004

Skills

• Clerical support (10+ years)

• Customer relations (7 years)

• Microsoft Office skills (10+ years)

• Serve customer needs (7 years)

• Coordinate schedules

• Record keeping

• Type 60 WPM (10+ years)

• Answer telephone calls (10+ years)

• Process payments (5 years)

• Administrative Experience

• Typing (10+ years)

• Word Processing

• Data Entry

• Personal Assistant Experience

• Sales

• Cash handling

• Leadership

• Marketing

• Customer service

• Marketing

• Telemarketing

• Hotel experience

Certifications and Licenses

Food Handler Certification

National Professional Certification in Customer Service March 2020 to March 2025

Contact this candidate