Tiffany Boykins

757-***-****

adv7rg@r.postjobfree.com

Currently seeking position in healthcare allowing me to integrate my interpersonal skills to provide an exceptional Patient care experience.

Work Experience

Patient Care Specialist

Sentara Health Care

April 3, 2022-Present

Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office

Ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery.

Primary duties include answering phones, scheduling appointments, and answering patient questions.

COMMUNICATION ASSISTANT

Sentara Healthcare

December 2021 – April 2022

Multitasking

Customer Communication

Drafting and editing communications copy and material.

Helping to implement internal and external communications strategies and projects.

Providing administrative support to internal teams.

Preparing presentations and reports.

Organizing marketing and networking events

Front Desk Agent

Sheraton By Marriott - Virginia Beach, VA

May 2021 to December 23, 2021

•Greet customers immediately with a friendly and sincere welcome. and provide accurate information such as outlet hours, local attractions, and directions to requested venues.

•Verify and process credit cards for authorization using electronic acceptance methods. Handle cash: make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment.

•Answer the telephone using positive and clear communication.

•Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.

•Take initiative in a fast paced, multitasking environment.

Statistical Process Control

Continuum Global Solutions-Verizon

August 2020 to Present

August 2020 – May 20, 2021

Remote

Statistical Process Control

•Talk to customers to understand their needs

•Provide customers with information about additional products and

•Research and Resolve customer concerns effectively and orderly

Claims Processor

Hands of Care Medical Transport LLC - Chesapeake, VA

March 2019 to Present

Submitting warranty claims for payment for transportation

•Required to answer some phone calls and help with keeping good communication throughout the service department. Help customers that are inquiring about service.

•Manages records to include receiving, cataloging, filing, rearrangement and redistribution.

•Receives telephone calls and communicates messages via email, answering questions, and initiating telephone calls as required.

•Scans and converts original invoices, technical manuals, files, records, and other documentation.

Teller

FIRST VIRGINIA BANK - Norfolk, VA

October 2020 to June 2021

Loan processing

File guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues

Verify and process credit cards for authorization using electronic acceptance methods. Handle cash: make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment.

Education

Associate

Tidewater Community College

Present – 2.70 GPA

Medical assistant-currently enrolled

Skills

•Works well in customer service; can work in a team structure; communicates well verbally, makes decisions and solves problems; obtains and processes information; plans and prioritizes work. Summary of Skills Proficient with HTML/Internet, Microsoft Office, Word, Excel, PowerPoint and Operating systems Windows 95-2000, XP, Vista, 7 and 8. Typing speed of 30-45 wpm. Customers Service, General Office, Cash Handling, (10+ years)

•Multi-line Phone Systems

•Loan officer experience (1 year)

•Technical Support

•Help Desk

•Active Directory

•Microsoft Windows Server

•JavaScript

•Java

•Information security

*Willing to relocate to: Tampa, FL - Atlanta, GA - Fort Lauderdale, Tallahassee FL

Contact this candidate