Claims Processor Care Specialist
Resume:
Tiffany Boykins
*******@*******.***
Currently seeking position in healthcare allowing me to integrate my interpersonal skills to provide an exceptional Patient care experience.
Work Experience
Patient Care Specialist
Sentara Health Care
April 3, 2022-Present
Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office
Ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery.
Primary duties include answering phones, scheduling appointments, and answering patient questions.
COMMUNICATION ASSISTANT
Sentara Healthcare
December 2021 – April 2022
Multitasking
Customer Communication
Drafting and editing communications copy and material.
Helping to implement internal and external communications strategies and projects.
Providing administrative support to internal teams.
Preparing presentations and reports.
Organizing marketing and networking events
Front Desk Agent
Sheraton By Marriott - Virginia Beach, VA
May 2021 to December 23, 2021
•Greet customers immediately with a friendly and sincere welcome. and provide accurate information such as outlet hours, local attractions, and directions to requested venues.
•Verify and process credit cards for authorization using electronic acceptance methods. Handle cash: make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment.
•Answer the telephone using positive and clear communication.
•Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
•Take initiative in a fast paced, multitasking environment.
Statistical Process Control
Continuum Global Solutions-Verizon
August 2020 to Present
August 2020 – May 20, 2021
Remote
Statistical Process Control
•Talk to customers to understand their needs
•Provide customers with information about additional products and
•Research and Resolve customer concerns effectively and orderly
Claims Processor
Hands of Care Medical Transport LLC - Chesapeake, VA
March 2019 to Present
Submitting warranty claims for payment for transportation
•Required to answer some phone calls and help with keeping good communication throughout the service department. Help customers that are inquiring about service.
•Manages records to include receiving, cataloging, filing, rearrangement and redistribution.
•Receives telephone calls and communicates messages via email, answering questions, and initiating telephone calls as required.
•Scans and converts original invoices, technical manuals, files, records, and other documentation.
Teller
FIRST VIRGINIA BANK - Norfolk, VA
October 2020 to June 2021
Loan processing
File guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues
Verify and process credit cards for authorization using electronic acceptance methods. Handle cash: make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment.
Education
Associate
Tidewater Community College
Present – 2.70 GPA
Medical assistant-currently enrolled
Skills
•Works well in customer service; can work in a team structure; communicates well verbally, makes decisions and solves problems; obtains and processes information; plans and prioritizes work. Summary of Skills Proficient with HTML/Internet, Microsoft Office, Word, Excel, PowerPoint and Operating systems Windows 95-2000, XP, Vista, 7 and 8. Typing speed of 30-45 wpm. Customers Service, General Office, Cash Handling, (10+ years)
•Multi-line Phone Systems
•Loan officer experience (1 year)
•Technical Support
•Help Desk
•Active Directory
•Microsoft Windows Server
•JavaScript
•Java
•Information security
*Willing to relocate to: Tampa, FL - Atlanta, GA - Fort Lauderdale, Tallahassee FL
Contact this candidate