Entry Operator Administrative Assistant

Ruth (Anne) McArthur-Burt

**** ******** ****** ****

Raleigh, NC 27610

Phone: 919-***-****

Email: *********@*****.***

Objective

To obtain employment within an organization that offers work skills enhancement.

Employment History

Community Network Leader/Administrative Assistant

05/2022–09/2022 E D Emmanuel Homes, LLC Raleigh, NC

Create/nurture effective communication within the organization, initiate/set goals for programs, complete a weekly activity schedule, record/submit weekly community hours of staff, establish monthly supervision meetings with staff. Administrative Assistant duties included greet/assist individual at front desk, answer/route calls to appropriate staff, scan/fax documentations, complete documentations for resource services, complete rental applications, accept rental payments/maintenance request for repairs, schedule medical appointment for client and coordinate direct care/transportation.

Crisis Interviewer (Volunteer)

01/2020-03/2020 Urban Ministry of Wake County, Inc Raleigh, NC

Interviewed clients individually, in families assessing their situations, capabilities, and problems, to determine what services are required to meet their needs. Collected supplementary information needed to assist clients. Maintained case history provide, find, or arrange for support services. Refer clients to community resources for services.

Retail Sales Associate

06/2014-03-03/2022 DD’s Discounts Raleigh, NC

Greeted and assisted customers with purchases, ensured proper merchandise presentation, always maintain clean work areas, merchandise recovery, and assisted in all areas of store to provide service in accordance with policies and procedures.

Employment History (cont.)

Residential Advisor/Mental Health Technician

10/2014-12/2019 Strategic Behavioral Center Garner, NC

Understand and able to perform appropriate milieus codes, apply principles of a therapeutic milieu that consist of a safe, structured/educational environment, set expectations and communicate patient information to resident and staff.

Data Entry Operator (Seasonal)

04/2013-02/2014 Temporary Solutions Raleigh, NC

Work Location: North Carolina Department of Revenue

Interviewed and entered taxpayers’ data into computer database, completed and verified tax returns for accuracy, processed tax calculations for refunds and applications, filed correspondence in appropriate order, clarified policies and procedures, and assisted receptionist with front desk duties.

Patient Accounts Representative

04/1997-06/2012 WakeMed Health & Hospitals Raleigh, NC

I obtained/entered demographic data on patients entering Emergency Department/Trauma Center for medical services, completed registration of patients, entered emergency charges for billing, notarized involuntary commitment papers/documents for medical/law enforcement staff, answered multi-line switchboard, clarified policies, assisted with staffing schedule of co-workers, staff training of new employees, and extensive public contact.

Administrative Assistant/Mental Health Technician

12/2004-09/2009 Wake County ATC/Crisis Center Raleigh, NC

I provided administrative support for Business Office/Crisis Center, registration of consumers, answered switchboard/processed admission/discharges, determined eligibility for inpatient/outpatient services, obtained demographic information for Medicaid/Food Stamp applications, data entry, processed charges/applications, clarified policies, answered inquiries/multi-line switchboard, and extensive public contact.

Education and Training

Completion Date Issuing Institution Location Degree Major

05/2004 Shaw University Raleigh Bachelors Social Work

04/1989 Hardbarger Jr Raleigh Associate Business

College of Business Administration

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date Expiration Date

CPR/AED AHCA 05/2022 05/2024

Crisis Intervention EBPI LLC 05/2022 05/2023

Notary SOS 01/2019 01/2024

References

Furnished Upon Request

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