Amanda Cobb

Customer Service Representative

Indianapolis, IN 46203

adv7r7@r.postjobfree.com

+1-317-***-****

Front Desk Coordinator with 20+years of extraordinary customer service skills, highly skilled in greeting visitors with accurate and detailed information, flawless knowledge on typing correspondences, reports, other documents and maintaining utmost confidentiality. Proven record of answering telephone and routing calls to appropriate individuals. Thorough understanding of making copies of printed documents, and filing correspondences, reports and records. Team player, gifted to work and converse efficiently with all levels of colleagues, patients and other external contacts. Authorized to work in the US for any employer

Work Experience

Program Specialist

Ranstad Staffing Service- Temp job - Indianapolis, IN January 2019 to December 2022

• Data Entry

• Enroll patient into the Patient Assistance Program

• Benefits verification

• Faxed prescriptions to the pharmacy

• Placed shipment and fulfillment for patients medications

• Calculated documents to ensure patient was income guidelines

• Make calls to patient

• Answered high-call volume lines

• Handled outbound and inbound call

• Direct Customer to correct locations

• Provide customers with accurate information

• Help customers complete Health Need Screening

• Data entry

Senior Phlebotomist

CSL Plasma - Indianapolis, IN

August 2018 to July 2019

• Conduct vein checks to see if donors are suitable for venipuncture.

• Prep donors for and perform venipuncture.

• Assist with handling donors' adverse reactions according to guidelines.

• Monitor donors and equipment through Plasmapheresis process to ensure their safety.

• Set up, disconnect, and manage the machines.

• Respond to and evaluate all troubleshooting displays, document, and explain in detail what was done to rectify the situation.

• Data entry

• Open and closed the facility.

• Conduct the proper steps in calibrating the machines.

• Maintained thorough and accurate documentation in the donor's charts and event log to ensure confidentiality.

• Executed over 10,000 venipunctures.

• Performed blood draw samples for lab results.

• Training monitor (train new employee's according to SOP guidelines).

• Knowledge with working in Nextgen

• Supervised Donor floor

Supervisor/Phlebotomist

Bio Blood Components - Gary, IN

July 2015 to June 2018

• Conduct vein checks to see if donors are suitable for venipuncture.

• Prep donors for and perform venipuncture.

• Assist with handling donors' adverse reactions according to guidelines.

• Monitor donors and equipment through Plasmapheresis process to ensure their safety.

• Set up, disconnect, and manage the machines.

• Respond to and evaluate all troubleshooting displays, document, and explain in detail what was done to rectify the situation.

• Data entry

• Open and closed the facility.

• Conduct the proper steps in calibrating the machines.

• Maintained thorough and accurate documentation in the donor's charts and event log to ensure confidentiality.

• Executed over 6,000 venipunctures.

• Performed blood draw samples for lab results.

• Training monitor (train new employee's according to SOP guidelines).

• Knowledge with working in ePRO.

• Supervised Donor floor

• Ran DXT reports

Administrative Assistant

J&A Landscaping - Chicago Heights, IL

August 2012 to November 2014

• Answered multiple phone lines.

• Assist customers

• Payroll

• Assist with training employees.

• Staffing employees to their sites.

• Filing

• Data entry

Administrative Assistant

Reliable Healthcare Services, ParkForest, Illinois January 2009 to May 2012

• Answered multiple high call volume phone lines.

• Greet Clients

• Staffing employees for the agency.

• Payroll

• Filing

• Data entry

• Generate memos

• Opened, sorted, and distributed incoming messages and correspondence

• Patient Scheduler

Telemarketer

Americall, Merrilville, Indiana

July 2006 to October 2008

• Answered multiple phone lines.

• Assisted customers in buying Life Insurance and Time-Shares.

• Successfully handle customer complaints.

Manager/Cashier

Subway Foods - Homewood, IL

December 2004 to May 2006

• Customer service

• Inventory

• Managed 5 to 8 employees at a time.

• Data entry.

• Cash handling (drawer's and store deposits).

• Opened and Closed store.

Bus Monitor

Laid-Law Bus Company - South Holland, IL

July 2002 to October 2004

Bus Monitor

• Monitored children on the bus.

• Guaranteeing the safety of all children to and from school.

• Assisted the bus driver.

Education

Associate of Arts in Health Care Administration/Medical Records University Of Phoenix - Phoenix, AZ

April 2012 to January 2014

Certificate in Medical Administrative Assistant

Everest College - Merrionette Park, IL

April 2009 to May 2010

Skills

• Microsoft Word

• Microsoft Office

• Medisoft

• Excel

• Appointment scheduling

• Front Desk Receptionist

• Vitals & Blood Pressure

• Insurance verification

• Record-Keeping

• Data entry

• and Filing. Experienced in Seibel

• Nextgen

• Tracknet

• ePro

• Medical Office Experience

• Patient Care

• Telemarketing

• Multi-line Phone Systems

• Phlebotomy

• Venipuncture

Links

http://Mrsamandacobb0821.com

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