Angely Hernandez

adv7qh@r.postjobfree.com

Ph:954-***-****

To obtain a position to exceed my customer service skills in any industry.

Experience

Cano Health /Serenity Behavioral Health

Patient Service Representative

June 2022 to Present

Essential Duties & Responsibilities

• Answer incoming customer /patient phone calls

• Making and confirming patient medical and transportation appointments.

• Maintain customer/patient satisfaction ratings based on explicit criteria set forth by the company

• Make a minimum of 80 calls or more between inbound and outbound calls

• Must maintain an Occupancy rate of 85% or greater

• Must adherence to the department’s scheduled adherence policy

• Must obtain a minimum of 90% in Quality Assurance Observation

• Responsible for order entry into the computer system.

• Refers requests for emergency care and urgent care or medical advice to the appropriate staff member. • Attend all mandatory training sessions to stay updated on product or company policy changes

• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

• Input data into the company computer platform to keep each customer record updated

Medical Receptionist

ISLAND COAST PEDIATRICS

Medical Receptionist

July 2021 to June 2022

• Answer incoming customer /patient phone calls

• Making and confirming patient medical and transportation appointments.

• Maintain customer/patient satisfaction ratings based on explicit criteria set forth by the company

• Make a minimum of 80 calls or more between inbound and outbound calls

• Must maintain an Occupancy rate of 85% or greater

• Must adherence to the department’s scheduled adherence policy

• Must obtain a minimum of 90% in Quality Assurance Observation

• Responsible for order entry into the computer system.

• Refers requests for emergency care and urgent care or medical advice to the appropriate staff member. • Attend all mandatory training sessions to stay updated on product or company policy changes

• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

• Input data into the company computer platform to keep each customer record updated

Covid tester/ screening

EZ COVID Testing LLC -

October 2021 to May 2022

• Traffic Flow Monitoring

• Greet and direct individuals to the registration area

• Patient registration

• Assisting with set-up and breakdown of community event sites

• Front door client and staff screening

KNOWLEDGE SKILLS & ABILITIES

• Excellent and sensitive interpersonal, cultural sensitivity, and interviewing skills such that they can build and maintain trust with client.

• Knowledge of Basic leadership principles and practices and able to solve problems and make decisions. • Ability to plan, organize and coordinate work activities and to follow instructions.

• Ability to work independently and under stressful situations

Navigator

Telespecialists, LLC

Navigator

February 2020 to January 2021

• Coordinates and manages neurologists’ schedules for rounding and teleneurology • Serve as an essential link between patients and teleneurology team

• Receive and triage calls from client hospitals.

• Promote collaboration to both internal and external healthcare team members.

• Other duties as assigned

Lehigh Valley Health Network

Nurse Aide

June 2019 to May 2020

Assists in planning and implementing individual patient care and therapeutic milieu groups to facilitate the treatment of psychiatric inpatients.

Assist the patient with activities of daily living which include personal hygiene (assisting to bathroom or in using bedpan, bathing, care of mouth, skin and hair), ambulation, eating, dressing, and shaving. Prepares meals and snacks according to instructions. Performs patient-specific activities that are taught by a nurse. These could include assisting with the change of ostomy appliances.

TruBridge Cpsi

Patient Service Representative

November 2017 to September 2018

insurance/billing

customer service

Call Center

Health Park Hospital

ER Financial Counselor

December 2016 to October 2017

Cashier Deposits/Withdrawal Insurance Verification triage

collect patient information data

Skills

• Epic

• Transcription

• Triage

• ICD-10

• ICD-9

• Medical collection

• Medicare/Medicaid

• Spanish

• Bilingual

• EMR systems

• Medical terminology

• Environmental services

References upon request

Contact this candidate