General Manager Customer Service
Resume:
ROBIE WEATHERFORD
********@*****.*** 918-***-**** Muskogee, OK 74401
Summary
Business-conscious General Manager bringing over 22 years of experience in Hospitality industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
Skills
Customer Service Management
Team Leadership
Decision Making
Employee Motivation
Staff Scheduling
Supervision and Training
Hiring and Onboarding
Recruitment and Hiring
Staff Development
Goal Setting
Training Management
Budget Control
Management Team Building
Problem Anticipation and Resolution
Performance Improvements
Business Leadership
Sales Tracking
Focus and Follow-Through
Quality Assurance
Performance Evaluation and Monitoring
Operations Oversight
Records Organization and Management
Administrative Management
Cost Reduction
Assignment Delegation
Performance Assessment
Originality and Creativity
Sales Promotion
Process Improvements
Cross-Functional Team Management
Sales Team Development
Policy Development and Enforcement
Revenue Forecasting
Policy/Program Development
Financial Statement Review
Supplier Monitoring
Human Resources Oversight
Finance and Accounting Oversight
Department Oversight
Mathematical Calculation and Reasoning
Program Optimization
Resource Allocation
Experience
Holiday Inn Express & Suites Muskogee, OK Muskogee, OK
General Manager
09/2000 - 12/2021
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Taught alertness and security tactics to reduce theft and losses.
Supervised employees through planning, assignments and direction.
Trained employees on duties, policies and procedures.
Administered employee discipline through verbal and written warnings.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Created schedules and monitored payroll to remain within budget.
Guided management and supervisory staff to promote smooth operations.
Led employee evaluations with constructive feedback to boost performance.
Recruited, interviewed and hired qualified staff for open positions.
Recruited, trained and empowered employees to achieve key performance indicators.
Developed service and sales strategies to improve retention and revenue.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Tracked monthly sales to generate reports for business development planning.
Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
Comfort Inn Hotel Muskogee, OK
General Manager
07/2007 - 06/2021
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Taught alertness and security tactics to reduce theft and losses.
Supervised employees through planning, assignments and direction.
Trained employees on duties, policies and procedures.
Administered employee discipline through verbal and written warnings.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Created schedules and monitored payroll to remain within budget.
Guided management and supervisory staff to promote smooth operations.
Led employee evaluations with constructive feedback to boost performance.
Recruited, interviewed and hired qualified staff for open positions.
Recruited, trained and empowered employees to achieve key performance indicators.
Developed service and sales strategies to improve retention and revenue.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Tracked monthly sales to generate reports for business development planning.
Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
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