ROBIE WEATHERFORD

adv7nk@r.postjobfree.com 918-***-**** Muskogee, OK 74401

Summary

Business-conscious General Manager bringing over 22 years of experience in Hospitality industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

Skills

Customer Service Management

Team Leadership

Decision Making

Employee Motivation

Staff Scheduling

Supervision and Training

Hiring and Onboarding

Recruitment and Hiring

Staff Development

Goal Setting

Training Management

Budget Control

Management Team Building

Problem Anticipation and Resolution

Performance Improvements

Business Leadership

Sales Tracking

Focus and Follow-Through

Quality Assurance

Performance Evaluation and Monitoring

Operations Oversight

Records Organization and Management

Administrative Management

Cost Reduction

Assignment Delegation

Performance Assessment

Originality and Creativity

Sales Promotion

Process Improvements

Cross-Functional Team Management

Sales Team Development

Policy Development and Enforcement

Revenue Forecasting

Policy/Program Development

Financial Statement Review

Supplier Monitoring

Human Resources Oversight

Finance and Accounting Oversight

Department Oversight

Mathematical Calculation and Reasoning

Program Optimization

Resource Allocation

Experience

Holiday Inn Express & Suites Muskogee, OK Muskogee, OK

General Manager

09/2000 - 12/2021

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Built and maintained loyal, long-term customer relationships through effective account management.

Designed sales and service strategies to improve revenue and retention.

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Taught alertness and security tactics to reduce theft and losses.

Supervised employees through planning, assignments and direction.

Trained employees on duties, policies and procedures.

Administered employee discipline through verbal and written warnings.

Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Created schedules and monitored payroll to remain within budget.

Guided management and supervisory staff to promote smooth operations.

Led employee evaluations with constructive feedback to boost performance.

Recruited, interviewed and hired qualified staff for open positions.

Recruited, trained and empowered employees to achieve key performance indicators.

Developed service and sales strategies to improve retention and revenue.

Enhanced operational performance by developing effective business strategies, systems and procedures.

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Tracked monthly sales to generate reports for business development planning.

Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.

Comfort Inn Hotel Muskogee, OK

General Manager

07/2007 - 06/2021

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Built and maintained loyal, long-term customer relationships through effective account management.

Designed sales and service strategies to improve revenue and retention.

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Taught alertness and security tactics to reduce theft and losses.

Supervised employees through planning, assignments and direction.

Trained employees on duties, policies and procedures.

Administered employee discipline through verbal and written warnings.

Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Created schedules and monitored payroll to remain within budget.

Guided management and supervisory staff to promote smooth operations.

Led employee evaluations with constructive feedback to boost performance.

Recruited, interviewed and hired qualified staff for open positions.

Recruited, trained and empowered employees to achieve key performance indicators.

Developed service and sales strategies to improve retention and revenue.

Enhanced operational performance by developing effective business strategies, systems and procedures.

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Tracked monthly sales to generate reports for business development planning.

Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.

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