RITA DEIN

adv7nj@r.postjobfree.com

+1-512-***-****

linkedin.com/in/rita-dein-a072a4129

OBJECTIVE

I am a capable professional with over five years of customer service, product management, support, and sample control analyst. I achieved results through leading, coaching, and mentoring fellow employees; by initiating, coordinating, and enforcing systems, policies, and procedures to drive excellent delivery and development.

SKILLS

Customer relationship management, people management, Leadership, project management, communication, and fast learning. Basic Wi-Fi knowledge technical troubleshooting and problem solving.

EXPERIENCE

VOA- Assistant Property Manager

August 2023

Inspect property conditions and coordinate maintenance activities

Manage budgets, accounts, rent collections and tenant notices

Create and distribute marketing materials to attract new tenants

Maintain organized and updated resident files and records Report any problems or issues to the property manager

CUSTOMER SERVICE REPRESENTATIVE, AGENCY CONTRACT - ACCENTURE

APRIL 2020- FEB 2022

Call de-escalation techniques and methods

Strong focus on customer service and process compliance

Operational awareness of project service level targets and individual performance

Clear and concise communication of necessary next steps in individualized situations

Responsible management of position requirements in an independent, virtual environment

CUSTOMER SERVICE REPRESENTATIVE, CONDUENT

April 2018 – April 2019

Handle customer complaints, provide solutions, follow up to ensure resolution.

Create fleet accounts for business and commercial entities as well as non-revenue accounts.

Build sustainable relationships with customer accounts through open and interactive communication.

BANK TELLER, INTERNATIONAL BANK OF COMMERCE

October 2017 – March 2018

Conduct account services for customers while receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, answering questions in person or on the telephone, and referring to other bank products and services.

LAB TECHNICIAN, HOSPIRA

April 2014 – February 2016

Organize and coordinate routine lab procedures such as media preparations and basic slides and smears.

Daily perform water testing, air, and particulate testing to ensure a clean and healthy environment for production. Maintained clean and sanitary work following the SOP practices and troubleshooting.

TEACHING ASSISTANT, HUSTON TILLOTSON UNIVERSITY

January 2011 – May 2014

Assist first-year seminary professors with conducting class sessions.

Organize advancements via individual determination (AVID) tutorials for groups of twenty students twice a week.

Communicate with the students daily to ensure that they are keeping up with their academic work and other extracurricular activities assigned to them.

EDUCATION

MASTER'S DEGREE – DECEMBER 2020

South University Austin, Tx

Master of Business Administration - MBA

GPA – 3.7/4.0

BACHELOR'S DEGREE – MAY 2014

Huston Tillotson University Austin, Tx

B.Sc. Biology

GPA 3.4/4.0

PROFESSIONAL ORGANIZATIONS

Member- National Institute of Scientists (NIS)

Member-National Association of Black accountants

Member of American Chemistry Society ACS.

Golden Key International Honor Society, Member

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