Service Representative Sales Associate

Renee Villani

West Hartford, CT ***** 860-***-**** ************@*****.*** reneevillani.com

SUMMARY

Highly motivated professional with strong educational foundation and skills in coordinating key HR and general management operations in compliance with applicable policies and procedures. Possess broad knowledge of all areas of HR; capable of developing and sustaining effective working relationships. Armed with solid work ethic and hard-earned reputation as a dedication to maintain diversity and inclusion and support company values and mission.

SKILLS

HR Operations Coordination

Customer Service and Support

Documentation & Reporting

Applicant Screening

Background / Reference Checking

Orientation of Organization

HIPPA Policy Compliance

Key Relationship Building

Fostering Communication

EDUCATIONAL BACKGROUND

Bachelor of Science: General Studies, Concentration in Human Resources Management, 2021, GPA: 3.5610

Charter Oak State University – New Britain, CT

Coursework: Introduction to Management, Financial Accounting, Organizational Communication, Organizational Behavior, Leadership, Workplace Issues / Diversity, HR Management, Performance, Compensation, and Benefits, Managing People in a Global Economy, Employment Law, Union and Labor Relations, Training & Development

A.A.S: Hotel Technology Administration

Nassau Community College – Garden City, NY

PROFESSIONAL EXPERIENCE

Bachelor of Science: General Studies, Concentration in Human Resources Management 2017 to 2021

Charter Oak State University New Britain, CT

Strengthened skills and knowledge by completing the degree with a keen focus on serving in numerous human resources professional and management roles in multiple sectors.

Secretary to the Infirmary 2012 to 2015

St. Colman's Home Watervliet, NY

Leveraged keen attention to detail for preparing and revising charts, letters, files, and folders for students, residents, staff, and parents in an accurate manner.

Scheduled daily appointments for residential children in accordance with seniors’ staff and relevant person time.

Complied with HIPAA protocols and standards while delivering required documentation to residents.

Human Resource Assistant at The Center for Disability Services 2012

Strategic Resources Albany, NY

Provided clear and precise information by handling and answering the organization’s job telephone hotline.

Assessed candidates’ potential by executing phone interviews and verifying references for applicants along with supporting candidates throughout the application and interview process.

Maintained accurate records and retrieved data easily when required by faxing, photocopying, and filing confidential and sensitive information, while filling binders for onboarding and training classes.

Earlier Experience: Customer Service Representative, Evening Managers Reception Attendant/ Front Desk, Concierge, Sales Associate, Customer Service, Retail Store Partner, and PBX Operator within renowned organizations.

TECHNICAL PROFICIENCIES

Microsoft Office 365, 2021 Professional Microsoft Windows 11

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