Personal Shopper Customer Service

EMMA A. CARLSON

**** ******** **, ****, ** *****, 248-***-****, **************@*****.***

PROFILE

Highly accomplished, results-oriented professional, with a proven track record for success, collaborating within organizations to develop profitable sales and management strategies. Skillfully identify and meet company needs with focus on cost savings, revenue generation and process improvement. Develop and implement training initiatives, mentoring and career development to promote the organization’s human and intellectual capital. PROFESSIONAL EXPERIENCE

HERMES OF PARIS

Assistant Store Manager MAY 2021 - CURRENT

• Worked on team conducting new boutique opening.

• Partner with boutique director to manage all areas of operations of a $25 million store, with increase in sales by almost

+30% to plan year to date.

• Manage schedules, payroll, reconciling all reports, and conducting daily media audits.

• Responsible for new hire recruiting, onboarding and training.

• Conduct ongoing sales training, client development and retention, and team coaching. CHANEL

Assistant Store Manager MAY 2019 – MAY 2021

• Managed all aspects of operations of a $10 million dollar boutique along with the Brand Manager and Operations Manager. While working with Chanel, RTW sales increased by over 40%, and handbag/accessory sales by 52%.

• Facilitated new hire on-boarding, training, and coaching team members on delivering an elevated client experience. This included training on product knowledge, sales goals, client outreach, and KPIs.

• Led training on new company applications, including the Clienteling App, Remote Selling and the Fashion Apps.

• Managed the RTW boutique, and conducted product buys, six times per year.

• Received on incoming merchandise and manage client reserves. Execute visual merchandising.

• Support all Fashion Advisors and out of home base sales specialists, in all sales, merchandise acquisitions and product information.

NEIMAN MARCUS

Fine Apparel Operations Coordinator OCT 2016 - MAY 2019

• Collaborated directly with the leadership team in all aspects of managing a $5 million department.

• Coordinated special events and trunk shows, including vendor communication, model bookings, creating invitations, visual set-up, order maintenance, and communication with the buying office.

• Conducted new hire training, and ongoing sales and client development training to deliver outstanding customer service.

• Managed Fur department operations including services, merchandise transfers, special orders, restyles, vendor communication, and maintaining all reports.

Personal Shopper OCT 2014 - OCT 2016

• Styled clients and handled all their wardrobing needs. Provided expert advice in current trends to elevate the client’s personal style and educate them on what works best with their body type and lifestyle.

• Cultivated relationships with existing book of clients and gaining new customer loyalty, which resulted in consistently exceeding personal sales goals.

SAKS FITH AVENUE

Chanel Handbag Sales Specialist DEC 2012 - OCT 2014

• Recognized as top salesperson, experienced in all areas of the luxury retail industry. Achieved over $1.5 million in sales in 2013, resulting in ranking as third top salesperson storewide.

• In 2014, YTD sales exceeded $2 million, resulting in a ranking of second top salesperson storewide.

• Demonstrated strong understanding of client management and retention through networking, thus providing unparalleled sales and support for the company’s top brand.

Personal Shopping Assistant NOV 2011 - DEC 2012

• Assisted in selling, clienteling and all operational functions vital to the top personal shopper. This included arranging client appointments and assisting in the sale. Maintained calendar and organization of daily operations. Marketing Assistant Concurrent with above

• Under the direction of the Marketing Director, assisted in coordinating events to maximize exposure for Saks in the local marketplace and drive traffic to increase customer sales. FARMBROOM PHARMACY NOV 2009 - NOV 2011

Lead Pharmacy Technician

• Assisted the licensed pharmacist in administering medication and health care services and managing daily operations of the retail pharmacy.

• Reviewed and filled prescriptions, thus providing customers with critical information and counseling on all medications.

• Liaison with insurance companies on patient co-payments, prior authorizations, etc.

• Maintained data for controlled substances per state and federal guidelines. MACY’S MAR 2009 - NOV 2009

Executive Office Manager

• Supervised Executive Office and Human Resources administration for a retailer for 200+ employees.

• Managed daily operations, sales, and profits along with the General Manager and Operations Manager, while partnering with department managers to identify and meet individual area requirements.

• Responsible for talent acquisition, interviewing, hiring, retention/attrition prevention, on-boarding and training.

• Managed Benefit and payroll administration, conflict resolution, and executing Conduct and Disciplinary policy. SAKS FIFTH AVENUE JUL 2007 - FEB 2009

Human Resources

• Performed HR functions for upscale retailer for 200+ employees, including payroll and benefit administration, conduct and disciplinary development, leadership and sales training.

• Talent acquisition, interviewing, hiring, retention and attrition prevention, on-boarding and training.

• Supported the compliance of all laws and regulations, serving as escalation point for managing HR and customer service issues, including corporate compliance and employee legal matters on policy development and implementation, federal and state reporting, and the proper handling of EEOC complaints. EDUCATION

• University of Michigan, Bachelor of Arts in English

• Schoolcraft College, Double Associate Degree in Business Administration and Liberal Arts

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