Assistant Manager Customer Service

Mike R. Payne

**** ******** *****, ******, ** *3034·405-***-****·*********@*****.***

Objective:

To obtain a customer service position that affords both professional and personal growth in a positive business atmosphere.

Experience

08/2009 – 12/2022

UDINING LLC

Edmond, OK

Operations Manager

Responsible for all aspects of resident dining at Oklahoma Christian University, including but not limited to:

Customer/Client Relations

Food Safety

Ordering/Inventory control

Staffing/Scheduling

Vendor Relations

Facilities management in conjunction with the University.

Steady increase in Sales (2009-2018)

Enrollment dropped due to COVID pandemic, impacting sales (2019-2022)

Contributed to the design and implementation of the new residential cafeteria.

Supervised staff of:

1 Full Time Supervisor

3 Student Supervisors

20 Full-Time Employees

65 Student Employees (approximately)

Serve Safe Certified (Current)

02/2001 – 01/2009

Chartwell’s Dining Company

Edmond, OK

Director of Resident Dining

Responsible for all aspects of resident dining on the campus of University of Central Oklahoma, including: P & L reporting, personnel, purchasing and client relations.

Sales growth from approximately $1.1 million to approximately $3 million per year.

Supervise two managers, two full-time supervisors and four student supervisors directing approximately 110 student employees.

Over career expanded residential dining from one location to four.

02/2001 – Started as manager of Central Cafeteria; the only resident dining facility at the time.

03/2002 – Opened Suites Food Court; quick service style, designed for carryout business

08/2005 – Opened food services and coffee bar in Central Plaza. General resident dining cafeteria, feeding residents of Central Plaza and “Java Central,” retail coffee shop also in Central Plaza Building.

08/2006 – Opened library coffee shop “We Proudly Brew” Starbucks retail operation; doubled sales projections during first year.

Summer 2008 – Oversaw major remodel at Central Cafeteria and also at the Suites.

08/2000 – 01/2001

Taylor of Oklahoma

Western Oklahoma

Sales Representative

Responsible for presentations and sales of multiple lines of Taylor equipment as well as other manufacturers represented by Taylor.

07/1999 – 07/2000

Rib Crib’s Restaurant

Oklahoma City, OK

General Manager

Responsible for highest volume location in Oklahoma City.

Supervised one manager and 25 employees.

01/1995 – 07/1999

Ryan’s Family Steakhouse

Oklahoma City, OK

General Manager, Oklahoma City, OK (08/96 – 07/99)

Responsible for all phases of operation.

Supervised three managers and 45 employees

Second Assistant Manager, Oklahoma City, OK (01/96 – 07/96)

Responsible for daily operations of steakhouse, including: scheduling, ordering, sanitation and safety.

Third Assistant Manager, Norman, OK (06/95 – 12/95)

Fourth Assistant Manager, Tulsa, OK (01/95 – 05/95)

Education

1979

Texas Tech University

Lubbock, Texas

B.B.A. Degree in Management

Phi Eta Sigma Freshman Honorary Fraternity

References

References are available on request.

Contact this candidate