Robert Danhauer

Accomplished Individual Seeking Employment in Hospitality Industry

Cedar Park, TX 78613

adv7j8@r.postjobfree.com

+1-214-***-****

As an accomplished Hospitality Industry Executive, I’ve found my successes have been achieved by building and leading top performing teams in delivering optimal hospitality experiences. I specialize in logistics and process management, relationship building and management, and staff training in attaining industry leading results. I am also experienced in program and project management, event and vendor management, and implementing solutions and improvements. Authorized to work in the US for any employer

Work Experience

General Manager / Senior Director Dining Services, Morrison Living COMPASS GROUP

2018 to February 2022

• Oversaw food service for two skilled nursing facilities plus an Independent Living facility and an Assisted Living facility

• Supervised 8 direct reports and managed up to 100 team members

• Implemented new menus at all four locations to be more in line with the Morrison standards, including scratch cooking about 85% of the food served

• Successfully raised client scorecard from a 44% to 100%

• Implemented fun and exciting promotions to keep the residents fully engaged Director of Conference Services

COMPASS GROUP

2016 to 2018

• Oversaw Conference Services Operation, including planning and organizing all activities

• Supervised 10 direct reports and managed up to 75 team members

• Prepared forecast and critiqued results for department revenues and payroll for arrangement of work processes

• Developed and maintained vendor relationships

• Conducted training sessions with team members on service, operations, and processes

• Handled groups of up to 1200 people

Senior Director

COMPASS GROUP

2012 to 2016

Directed integrated operations throughout regional healthcare and senior living accounts; supervised up to 50 team members. Established and fostered customer base through optimal service; collaborated with senior management on addressing concerns and implementing improvements. Built and sustained client and vendor relationships; conducted budgetary analysis.

• Optimized operational efficiencies and improved patient healing process through implementation of two new dining systems, Catering to You and Dining on Call (article featured in Ali Word, January 2016 issue); only hospital to run two programs at once.

• Received special selection from senior leadership to participate in Project Readiness Unit Program; only top 5% of organizational team members chosen.

• Elevated patient satisfaction scores by instructing team members on optimal service provision.

• Recognized with Outstanding Achievement award twice. Director

COMPASS GROUP

2010 to 2012

Managed Regional Learning Center encompassing operational training for management and chefs; supervised up to 40 team members. Developed and maintained client relations, including key relationship in acquiring resigning of major contract.

• Increased operational effectiveness by identifying improvement opportunities in daily retail functions, coaching team members, introducing new healthy menus, and reorganizing café.

• Administered training meetings with team members on cooking methods, record keeping, and cleaning standards.

General Manager, Food and Beverage Director

CULINAIRE INTERNATIONAL

2005 to 2009

• Led account management services involving high-end catering to governors, university officials, and multi-million dollar donors, and box lunch deliveries (14,000 annually)

• Supervised up to 35 team members

• Grew client base with new accounts through optimal full-service catered events and strategic relations with multiple food and beverage outlets

Assistant Food and Beverage Director

CULINAIRE INTERNATIONAL

2003 to 2005

Administered daily operations of restaurant, kitchen, and banquets including service, employee performance, and financial processes; supervised up to 50 team members.

• Improved business opportunities by redesigning meeting and banquet standards; enhanced perception.

• Conducted instructional meetings with team members on sales and profit. Director of Event Management

Marriott International - Various Cities

May 1994 to June 2003

• Director of Event Management at Renaissance Dallas Hotel

• Director of Event Management at Harrisburg-Hershey Marriott

• Assistant Director of Convention Services at Marriott's Marco Island Resort & Golf Club Education

High school diploma in Business Administration

Tarrant County College - Fort Worth, TX

Skills

• Technical Proficiencies MS Office

• MS Publisher

• Delphi

• Opera

• Lathem

• Concur

• Webtrition

• Compass Owners Suite

• Catering

• Events Management

• Event Planning

• Forecasting

• Logistics

• Senior Leadership

• Management

• Process Improvement

• Hotel management

• Hospitality

• Payroll

• Hotel experience

• Communication skills

• Time management

• Leadership

Links

https://www.linkedin.com/in/robert-danhauer-889aa2b2 Certifications and Licenses

Food Handler Certification

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