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PIERRE HENRY HERCULE

****Chasefield Drive, Schertz, TX 78154

Mobile: 305-***-****

Email: adv7j6@r.postjobfree.com

SUMMARY

20+ years of work history providing exceptional customer service in the sales industry. My interest to apply for the referenced position is inspired by my long years of professional experience and my excellent work ethic.

STRENGTHS

• Strong interpersonal and great listening skills

• High degree of professionalism

• Exceptional time management skills and working well with others

• Ability to organize prioritize and perform multiple tasks simultaneously

• Flexibility in a changing work environment and a willingness to take on new tasks

*Fluent in English, Spanish, French/Creole, and intermediary Portuguese SKILLS

Microsoft Office Tools: MS Word, MS Outlook, Excel, PowerPoint, and Adobe Acrobat. WebEx & Zoom Videoconferencing. Typing Speed: 40/WPM WORK EXPERIENCE

Sysco; New Braunfels, Texas

CDL Class-A Driver

March 2022 to Present

Duties:

• Communicating and coordinating with dispatchers; obeying and following applicable traffic laws; securing cargo and properly arranging and balancing it within the vehicle; maintaining a detailed log of working hours in compliance with state and federal regulations.

• Ensuring any mechanical issues with the vehicle are corrected before driving; planning routes and meeting delivery schedules; complying with truck driving rules and regulations; reporting defects, accidents, and violations.

• Performing daily maintenance of truck (refueling, cleaning, etc.); loading and unloading box trucks with forklifts and pallet jacks; interacting with customers in a professional manner; performing pre- and post-trip vehicle inspection reports; recording cargo deliveries; verifying loads for accuracy

2

Disa Parcel Delivery for Amazon, Fulfillment Center; Selma, Texas Operations Manager

November 2019 to February 2022

Duties:

• Supported, mentored, and motivated team; lead large-scope projects with the site and regional impact; created and implemented productivity plans through forecast reviews.

• Determined productivity requirements, and collaborated with other leaders; Managed safety, quality, productivity, and customer delivery promised.

• Collaborated with all support teams including safety, ops integration, and loss prevention, and developed plans to meet business objectives. Randolph-Brooks Federal Credit Union (“RBFCU”) Selma, Texas Lead Consumer Lending Representative

November 2014 to October 2019

Duties:

• Communicated with customers regarding their financial and personal objectives, and offered loan solutions to help achieve their goals; drafted, and issued written and oral responses to customers regarding inquiries of approval and/or denial within prescribed time frames.

• Effectively identified customer credit needs and provided appropriate loan solutions; build strong, trusting relationships with new and existing customers.

• Worked as an individual contributor and as part of a team to achieve business/organizational goals; worked directly with customers through the entire lending cycle from loan application to loan closing.

• Ensured that all lending documents and processes are completed per internal policies Manage collection activities including processing payments and consulting with customers on loan payments for past-due accounts.

• Interpreted and apply technical guidelines and provide advisory services to outside vendors when a purchase is being finalized by our customer on guidelines and procedures of the Randolph Brooks Federal Credit Union. The Mortgage Experts; Miami, Florida

Mortgage Loan Originator

March 2012 to October 2014

Duties:

• Assisted clients who were seeking mortgage loans such as residential and/or commercial loans, second mortgages, and home equity lines of credit; assisted clients to develop an affordable budget and discussed budget issues.

• Educated clients on alternative mortgage products or solutions; assisted clients during the housing search and the home purchase; gathered all necessary supporting documents to closing a loan application such as; pay stubs, tax 3

returns, and bank statements

• Pulled credit reports accordingly, obtained and analyzed by the originator; communicated with various vendors on daily basis in a courteous manner at all times such as; appraisers, title officers, escrow officers, loan processors, and underwriters.

Processed and negotiated loan modifications as well as finding alternate; resolutions on behalf of the clients with various banks until receipt of an approval

Familiarized with the various loan programs such as; PMI, FNMA, FHLMC, FHLB Freddie Mac, VA, and FHA standards and guidelines. Hilton Hotel; Miami, Florida

Front Desk Supervisor/Backup Concierge

April 2007 to February 2012

Duties:

Made requested deliveries and/or pick-ups involving errands to support the Executive Management and VIP guests; conferred with housekeeping on a daily basis regarding distinct guest requests.

Maintained and ensured compliance with all hotel policies and procedures. Ensured that the lobby was in a presentable tidy manner; performed in-house room audits on each shift to make sure the rooms are being kept up to the hotel standards at the altimeter.

Supervised and trained staff when hired and oversaw front desk daily operations; established effective work relationships with employees and guests alike.

Reviewed all guest arrivals and departures to ensure a successful process; interacted with all guests courteously and efficiently to ensure a wonderful experience while staying at the hotel.

SakapFet-Ferdinand Enterprise, LLC; Miami, Florida Bakery/Restaurant

Operations Manager

January 2001 to March 2007

Duties:

Managed all aspects of the business on a daily basis and did so effectively; served as the manager when the general manager was on leave and/or was not available.

Monitored labor controls to direct corrective actions and take necessary action to help ensure the planned goals were attained; examined the budget goals of the restaurant to ensure that financial criteria were met efficiently.

Planned and coordinated training and professional development programs for restaurant personnel; managed the fiscal budgetary and all financial compliance of the business; monitored safety conditions and employee compliance with safety procedures; handled customer complaints and resolved accordingly.

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