Data Entry Customer Service
Resume:
Ashley Hunter
Work Experience
Contractor Support with Property Manager
Josh Howard Foundation June 2015 to October 2021
•Responsible for overseeing that meals are transported to all sites daily.
•Oversaw that all timesheets are turned in daily.
•Responsible for Government checks for supplies and food for all sites.
•Provide knowledge and guidance in the support of planning a strategy of after school program.
IT Help Desk
Concentra December 2011 to May 2015
•Call Center; inbound high volume technical support calls
•Provided multiple point of contact for users to gain assistance in troubleshooting, to get answers to questions and solve known problems. I
•Helping Doctors change their passwords and troubleshoot any issues in logging into software. I
•Remote from home.
•Provided customer service to professionals from different locations.
•Monitored the performance of personnel to ensure a productive work environment.
Housing Coordinator
Prairie Estates September 2007 to October 2011
•Provided customer service to all residents and prospects.
•Assisted residents and prospects to secure Government low income housing.
•Arranging maintenance request for all residents.
•Responsible for all government contracts on all residents.
•Responsible for implementing any changes of income the resident reported. Maintain all administrative procedures of tracking, and documentation for housing function.
•Kept residents files up to date and organized.
•Assisted residents with understanding and signing lease agreements.
•Facilitated all prospects who were selected to become a potential qualified applicant.
Leasing Agent
Skyline Place Apartments May 2001 to March 2006
•Provided customer service to residents and future residents.
•In charge of showing all future residents the property.
•Responsible for providing a rapport with tenants, with personalized service.
•Responsible for handling the signing of leases.
•Responsible for following up on all future tenants after showing.
•Responsible for creating a market and promotional materials to advertise vacant units on the property.
Education
Microsoft Azure Database Administration Associate Certification, Texas Premier Technology Institute
High school diploma or GED
Mountain View College
Texas Premier Technology Institute/Graduate 2022
Skills
•Detail-oriented with strong interpersonal communication and organizational. (10+ years
•Flexible, dependable, organized, and have the ability to multi-task effectively.
•Expertise in Microsoft programs including Word, Excel. (10+ years)
•Expertise in various government systems: and working knowledge of Helpdesk/IT Systems
•15 years Customer Service experience.
•Yardi
•Property Management (10+ years)
•Property Leasing (10+ years
•Software Troubleshooting
•Technical Support (10+ years)
•IT Support
•Computer Networking
•Fair Housing Regulations (10+ years)
•Microsoft Windows (10+ years)
•Operating Systems
•Accounts Payable
•Network Support
•Customer service
•Remote Access Software (10+ years)
•LAN
•Citrix
•Troubleshooting
•Data entry
•Military
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