Call Center Customer Service
Resume:
Bendu N. Dwah
**********@*****.***
PROFESSIONAL SUMMARY
Result-oriented professional with over 5 years in financial service as a commercial and personal banker with an exceptional client service record who is seeking employment in your department as a Personnel Trainee. In-depth knowledge of call center operations, loan and credit processing. Steadfast to providing callers and account holders with an unforgettable and pleasant experience. Highly talented, self-motivated, friendly, creative with a strong passion for helping clients reach their financial goals and benefits. Proactive, organizational, analytical, interpersonal skills and a great team player.
SKILLS
Strong customer service and phone banking skills.
Account balancing and reconciliation experience
Exceptional organizational skill
Prolific team player
Easy to adapt
Passion to excel
Excellent in Microsoft, MS Word, MS excel Application,
Great communication and telephone manners
Good time management and interpersonal skill
Proven Leadership Abilities
EXPERIENCE
Pension Benefit Specialist 1 Call center Trenton New Jersey
Department of the Treasury 09/13/2022-Present
Assist active and retired public employees and employers to obtain pension,health benefit and other related employee benefit information.
Support online service provided by the division.
Assist employee with enrolling in and retiring from those programs.
Assist member with all application( Loan. Withdrawal, Medical, Medicare, Purchases, and Retirement application.)
Resolve member issues quickly and efficiently.
Assist with Medical and Medicare Benefits.
FedEx Newark International Airport
Hander and New Hire Assistant 08-22-2020 – 08/30/2021
Assist management with new hire orientation and human resources benefits training.
Processes documents based on select airport codes.
Wells Fargo
Business Phone Banker Officer 2 Shoreview Minnesota
• Maintained and managed well-developed professional knowledge of entire products and services
line offered.
• Headed responsibility to update and request support for further development requirements
• Initiate sales plus cross-sell complete banking services range to present prospective
customers.
Ensured to demonstrate all sound judgment in decision making complying with set guidelines
and methods.
• Attain branch and individual sales goals through promoting as well as cross-selling bank
products.
• Participated in sales activities and process of Retail Department in disciplined, steady manner.
• Support bank-broad training efforts to improve staff knowledge as well as continuously enhance
referral results and cross-selling.
• Participated actively in entire product marketing campaigns, referral programs and sales
development activities.
• Performed all duties along with responsibilities complying with set procedures and
Regulations.
United Bank of Africa Monrovia, Liberia
Relationship Manager 05/12-05/13
Developing a marketing team to implement strategy and delivering on objectives.
Carried out effective research and intelligence into competitor products and other trends.
Constantly improving business development activities. Overseeing and managing financial budgets.
Develop partnerships and relationships with third parties to meet strategic objectives.
Identifying key marketing opportunities.
Budget setting and control, including measurement and return on investment. Management of sponsorships for conferences and events.
Settled the scope, implementation, management and review of marketing campaigns.
Maintaining and monitored of branch Standard Operating Procedures by checking of vouchers, general ledge (GL) Reports and other system generated reports regularly.
Maintained and monitor GL accounts to ensure cost minimization and proper recognition of income in accordance with various budget lines.
United Bank of Africa Monrovia, Liberia
Customer Service Officer 4/2011-04/2012
Provided exceptional customer service for maximum increase in sales
Plan, direct and control the counter services/ branch operation by distribution of work (job rotation) among branch staff through well-defined tasks and responsibilities while achieving timely and accurate processing of deliveries deliverables and provision of quality service to the customer
Assisted clients, directing them to appropriate personnel
Preparation, analysis, maintenance and submission of all MIS report to various department (internal external) in a timely and accurate manner as and when needed
Approved and authorized of transactions as per approved limit and supervise all ATM matter and facilitate account opening, closing and amendment matter to implement know your customer ( KYC) policies
United Bank of Africa Monrovia, Liberia
Teller 10-2010 / 03-2011
Daily cash and check handling, including foreign payments.
Processed all incoming payments received by mail, fax and email.
Handled all cashiers related inquiries from customers.
Responsible for all VAT refunds on to clients’ accounts.
Posted incoming payments and occasionally answering VAT export queries.
Reconciled daily balances as per transactions/ledger
Maintained accuracy of reporting in case of shortages and overages, for the day.
Accepted inward and outward clearing instruments and process on the system accordingly
Bridgeway Corporation Monrovia, Liberia
Assistant Accountant 02-2010 / 09-2010
Conducted regular business reviews of financial performance.
Fixed Asset accounting, reconciliations and depreciation journals.
Prepared bi-weekly invoices and expense claim payment runs.
Assisted in the preparation of monthly balance sheet account reconciliations.
Raised purchase and sales invoices, coding, and posting to ledger.
Produced management accounts. Credit control, chasing overdue payments.
Completed and submitting quarterly VAT returns.
Ensured that all expense claims are collected and paid on time.
Production of trial balance for month end and preparation of audit.
Communicated with the Inland Revenue concerning PAYE.
EDUCATION / CERTIFICATIONS
Licensed New Jersey Realtor
01-2021-Present
Masters Business Administration (MBA)
2014 -2016 - Bethel University Graduate School Minnesota
Bachelor in Public Administration((BBA)
2004 – 2008 Cuttington University Sua Coco, Bong County, Liberia
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