ARKEESHA CRANE

adv7ds@r.postjobfree.com C: 478-***-**** Perry, GA 31069

Skills

Insurance sales strategy

Asset protection expertise

Cross-selling and upselling

Customer follow-up

Microsoft Office Expertise

Policy adjustment knowledge

Email marketing

Lead development

Client account management

Credit card payment processing

Report creation

Problem-solving abilities

Adaptive team player

Inbound and outbound calling

Business development understanding

Inventory control

Process optimization

Quality assurance controls

Conflict mediation

Experience

Acceptance Insurance Perry, GA

Insurance Agent

08/2017 - 02/2020

Drove client retention by increasing savings opportunities and identifying premium discounts.

Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.

Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.

Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.

Investigated properties, classified damages and created estimates outlining repair costs.

Verified liability extent with reviews of police reports, medical treatment histories and other records.

Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.

Correlated and recorded data obtained during surgical procedure, including maintaining departmental records, reports and charts.

Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.

Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.

Consistently provided exceptional service and attention to customers and stakeholders.

Instaloan Perry, GA

Assistant Store Manager

08/2015 - 08/2017

Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.

Assessed, optimized and elevated operations to target current and expected demands.

Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.

Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Aaron's Sales & Lease Perry, GA

Sales Account Manager

05/2014 - 08/2015

Oversaw inventory purchases and sales contracts to keep records current and compliant.

Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.

Liaised between customers and sales teams to deliver successful solutions according to customer needs.

Estimated and quoted prices, credit and contract terms, warranties and delivery dates.

Formulated trusted relationships with key accounts.

Gathered all relevant materials for bid processes and coordinated bidding and contract approval.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Kept apprised of emerging trends and provided informative customer service to assist in product selection.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Ace Insurance And Financial Services Perry, GA

Customer Service Representative

08/2006 - 01/2007

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Evaluated customer account information to assess current issues and determine potential solutions.

Maintained revenue streams by exhausting every option before offering refunds.

Escalated customer concerns, store issues and inventory requirements to supervisors.

Documented conversations with customers to track requests, problems and solutions.

Worked with managers to develop service improvement initiatives.

Consulted with customers to determine best methods to resolve service and billing issues.

Reviewed account and service histories to identify trends and issues.

New Dimensions Inc. Perry, GA

Office Assistant

08/2002 - 08/2006

Attended meetings and took meticulous notes to disseminate to all participants.

Maintained personnel records, including applications.

Maintain inboxes/ faxes and direct emails to correct person.

Create spreadsheets, order supplies, create meeting agendas, and submit work orders.

Verified and logged deadlines in response to daily inquiries and requests.

Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Managed and anticipated clerical needs of company employees, including copying, faxing and file management.

Compiled data from source documents prior to data entry.

Identified errors in data entry and related issues by mentioning to supervisors for resolution.

Education and Training

Savannah State University Savannah, GA

Business Management

Hardaway High School Columbus, GA

High School Diploma

2004

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