Customer Service Branch Manager

Ravi Sapkota ** Jackson RD Somerville, MA Cell: 781-***-****

**********@*****.***

A dependable sale driven professional who provides outstanding customer service in a high-volume financial center and consistently meets or exceeds goals Qualifications: Summary of Professional

• Reliable, ethical and trustworthy with an in-depth knowledge of financial regulations, policies and procedures

• Recognized several times as a hard-working individual who excels at customer relations; an adaptable team member who foster a positive work environment Professional Experience:

PNC Bank (Solution Center Consultant) 11/22 - 02/23

• Manage financial marketplace to maximize positive customer experiences.

• Educate customers on financial plans and provide support on digital banking. Brookline Bank, Assistant Branch Manager, 03/21 to 08/22

• Establish and maintain key relationships with the clients that are aligned with the Financial Center’s business plan to achieve desired revenue and service hurdles.

• Regularly monitor and evaluate individual sales results to ensure franchise growth. Coach and train staff on making reasonable exceptional decisions. Webster Bank, Assistant Branch Manager, 09/19 to 03/21

• Support and contribute to satisfactory branch operational rating and corporate audits.

• Supervise and observe actions; provide both formal and informal coaching.

• Provide exceptional customer service, accurately and efficiently with a positive energy. Cambridge Savings Bank, Assistant Branch Manager, 02/17 - 09/19

• Engage with customers to develop a positive customer experience daily.

• Manage and supervise financial marketplace and to achieve daily branch goals. Citizens Bank, Assistant Branch Manager, 05/13 – 02/17

• Routinely work with customers and community to build and strengthen rapport and uncover and satisfy the customer’s financial needs

• Perform related operational sales and administrative function as directed by the Branch Manager, adhere to and enforce all branch policies, procedure, and compliance regulations Citibank, Personal Banker, 12/2007-03/2013

• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives.

• Transform service transactions to sales opportunity. Resolve customer problems/issues promptly and efficiently. Have a “get it done” outlook on all customer requests. Citizens Bank, Banker II, 08/2001-12/2007

Ravi Sapkota 15 Jackson RD Somerville, MA Cell: 781-***-**** **********@*****.***

• Provide exceptional customer service by taking ownership of the customer experience, recognize and celebrate service success.

• Manage financial marketplace to maximize positive customer experiences. Always meet/exceed individual sales goal by 4% in the past 5 years.

Education: Bellevue University, Omaha, NE – MBA in Business, BS in Business and Health Care

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