Front Desk Billing Coordinator

Jason Andre Coryat-Figueroa

****************@*****.***

347-***-**** Bronx, NY 10462

Hands-on, multi-faceted, stakeholder focused professional with 25 years of extensive experience in Healthcare Operations and Administrative Management.

TOOLS & SOFTWARE CORE STRENGTHS LICENSES & CERTIFICATIONS

Microsoft Office 365: Excel Outlook Word

CARES CHMIS

Salesforce CRM

Fire Safety

Quality Improvement & Assurance

Workflow Management

Food Protection (NYC DOHMH)

CPR & First Aid

Disabilities & Other Resources

PROFESSIONAL EXPERIENCE

Aguila, Inc. New York, NY 10/2020 to Present

Operations Manager, Jardin Central

Responsible for supervising delivery of program services including intake-discharges-reassignments, bed assignments, case management and transportation services, and medication distribution. Supervise case management team and cleaning staff. Collaborate with DHS Police Department to ensure daily security of facility. Confirm accuracy of all daily DHS program reports. Conduct monthly fire/emergency evacuation drills and program document reviews to ensure contractual compliance. Serve as a liaison between internal departments, community resources, and various NYC/NYS funding sources. Coordinated COVID-19 vaccine, clothing, and cell phone drives. Sprint (TCC) Yonkers, NY 8/2018 to 10/2020

Assistant Store Manager, Operations and Sales

Provided leadership to all sales associates by providing continuous feedback and coaching to improve individual and store performance. Worked in partnership with Store Manager to motivate sales team to meet or exceed key performance objectives that include service and repair metrics, sales and customer satisfaction goals, and store compliance/audits. Created weekly staffing schedules. Maintained, documented, and tracked all store/advertising inventory and daily cash management. Established and managed back end processes and execution of customer facing initiatives via Salesforce. Ensured the maintenance of the store appearance and merchandising standards, including assisting with the planning of complete store merchandising planogram resets.

Increased monthly operations by 30% Maintained 95% monthly achievement quota Improved customer experience and satisfaction by implementing sales workflow

Xtreme Fitness Gym Mt. Vernon, NY 7/2009 to 7/2018 Assistant General Manager & Activities Coordinator Responsible for front desk operations, processing gym memberships, and cash reconciliations including the coordination of specialized training programs and fitness classes for 30,000 square foot facility. Conducted fire drills and ensured facility met OSHA standards. Documented daily facility reviews to ensure cleanliness and safety. Managed 20+ staff: front desk, personal trainers, and fitness instructors. Created and updated Front Desk, Maintenance, and Fitness Activity schedules and contracts. Completed weekly inventory and replenished food, beverage, and maintenance supplies. Interviewed, hired, and onboarded new employees. Resolved all incidents and customer complaints and suggestions. Coordinated membership tours and fitness demonstrations. Conducted quarterly surveys to determine interest in additional fitness classes and customer satisfaction.

Authored front desk policy and procedure manual Increased fitness classes by 500% and 2014-2017 annual/renewal membership sales by 20% Digitized fitness schedule and created social media accounts (Facebook/Instagram/Groupon). All Metro Health Care Lynbrook, NY 9/2001 to 7/2009 Payroll & Billing Coordinator: Mt. Vernon Branch

Prepared weekly payroll for 200+ employees, completed benefits enrollment, and conducted new employee orientation. Facilitated new employee fingerprinting and drug testing. Maintained all personnel and patient attendance logs and records within 42CFR and HIPAA guidelines. Performed monthly Medicaid Billing reviews in preparation for DSS and DHH audits. Assisted with patient apartment inspections to visually assess clients for use of alcohol/drugs and unsafe conditions. Coordinated patient transportation as needed.

Reduced new employee orientation workflow from 2 days to 1.5 days Updated new employee orientation and training materials Staff Builders Health Care Services Washington, D.C. 6/1995 to 9/2001 Staffing Coordinator

Coordinated individualized care and resources to senior and disabled patients. Liaised with caretakers and other service providers to provide updated information and education and distribute resources effectively and to ensure that all services met all mandated contractual requirements. Managed work schedules and processed time sheets for all assigned contractual staff. EDUCATION

Strayer University Washington, D.C. Associate of Science: Accounting

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