Business owner, Customer Support

Josiah Higgins

Bluffton, IN ***** *******@*****.*** 260-***-****

Work Experience

Small Business Owner

Swift Emergency Lockout Services - Bluffton, IN

January 2019 to Present

Earned a 5-star rating on Google by providing excellent service, and answering every call in a professional, and friendly manner.

On a daily basis I answer high stress phone calls, extract key information from the customer, and process payments.

Lead Auditor

Capstone Logistics, LLC - Bluffton, IN

April 2019 to June 2021

At this position I audited the work of other employees to ensure 100% accuracy, and customer satisfaction.

I achieved 100% accuracy by being dedicated, and goal oriented in my work. I also went above and beyond to ensure other departments were meeting their goals, including working double shifts.

Warehouse associate

Peytons Northern - Bluffton, IN December 2016 to June 2019

As my first job in the workforce, I was tasked with learning new skills, such as machine operation, maintenance, and various other skills.

I took part in workplace safety meetings, inspections, and any training opportunity that I could.

Education

high school diploma

Norwell high school

Skills

•Lift Truck Operator (4 years)

•Inventory Control (2 years)

•shipping (4 years)

•fast learner

•Locksmith Experience

•Shipping & Receiving

•Order Picker

•Materials handling

•RF scanner

•Facilities maintenance

•Call center (3 years)

•Customer service (3 years)

•Customer support (3 years)

Languages

• English - Fluent

Certifications and Licenses

Driver's License

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