Customer Service Assistant Manager
Resume:
ARTISHA LOWE
**** ***** **, ***** ****, FL *****
ph: 352-***-**** email: *******.******@*****.***
PROFESSIONAL SUMMARY THROUGHOUT MY WORK EXPERIENCE I HAVE A PASSION FOR PROVIDING GUEST OR CUSTOMERS WITH AN EXPERIENCE THAT GOES BEYOND THEIR EXPECTATIONS. GROWTH COMES NOT ONLY FROM ADVERTISEMENT BUT MAINLY FROM APPEARANCE AND GREAT CUSTOMER SERVICE. CLEANLINESS AND FOLLOWING PROCEDURES WITH A SMILE WILL CREATE THAT W.O.W. EXPERIENCE.
SKILLS
● GREAT CUSTOMER SERVICE
SKILLS
● EXPERIENCE WITH CUSTOMER
SERVICE FOCUSING MAINLY ON
SALES
● MICROSOFT OFFICE ● POWERPOINT, EXCEL, WORD
● MITEL
EXPERIENCE
May 2012 - November 2016
Lead Quality Assurance Specialist
WESTGATE RESORTS OCOEE, FL
● MONITOR AGENT CALLS USING PROVIDED SOFTWARE
● COMPLETE MINIMUM REQUIREMENTS OF A QA SCANS ON A WEEKLY BASIS ON ALL ASSIGNED AGENTS
● INDICATE IMMEDIATE TRAINING NEEDS OR TRENDS TO TRAINING & QUALITY ASSURANCE SUPERVISOR
● ASSIST TRAINING AND DEPARTMENT IN CORRECTINIG SERVICE ISSUES
● ABILITY TO COMPLETE ALL TASKS WITH MINIMUM SUPERVISION
● ASSIST MANAGMENT AS NEEDED
● PERFORM CLERICAL AND ADMINISTRATIVE DUTIES INCLUADING: E-MAIL COMMUNICATIONS, PRINTING, ND RUNNING VARIOUS REPORTS
● ATTEND VARIOUS DEPARTMENT STAFF MEETINGS FOR
CALIBRATION PURPOSES ON A MONTHLY BASIS
● SIDE-BY-SIDE AGENT MONIOTORING FOR IMMMEDIATE SERVICE FEEDBACK
● ATTEND QUALITY ASSURANCE CALIBRATION MEETINGS
● ATTEND VARIOUS DEPARTMENTS' NEW HIRE TRAINING CLASSES FOR QUALITY ASSURANCE SCAN OVERVIEW
August 2009 - May 2012
INSPECTOR/TRAINER
COTTAGECARE WINTER GARDEN, Florida
● CLEANED ROOMS TO THE SATISFACTION OF ALL CLIENTS
● ASSESED AND TRAINED PERSONNEL FOR PROMOTION TO CROSS FUNCTIONAL OPERATIONS
● ENFORCED A SAFE ENVIRONMENT
● DILIGENTLY MAINTAINED SAFTEY AND QUALITY STANDARDS October 2000 - February 2007
Assistant Restaurant Manager
TMP MANAGEMENT-MC DONALD'S LAKE COUNTY, FL
● PREVENTED STORE LOSSES USING AWARENESS, ATTENTION TO DETAIL INTEGRITY
● HIRED QUALITY STAFFING
● THIS WAS A HIGH DEMAND JOB, IN WHICH I LEARNED TO PROFOUNDLY DEAL WITH CUSTOMER SERVICE
● RESPONSIBLE OF A STORE, MANAGING HOURS AND ASSISTING OTHER TEAM MEMBERS WITH TRAINING
● ORGANIZED WEEKLY SALES REPORTS FOR THE SALED
DEPARTMENT TO TRACK PRODUCT SUCCESS
● CREATED NEW PROCESSES AND SYSTEMS FOR INCREASING CUSTOMER SATISFACTION
● SUBMITTED TRUCK ORDERS, SCHEDULING AND ALSO COMPLETED THE HIRING PROCESS
EDUCATION
June 1996
DIPLOMA
APOPKA HIGH SCHOOL, APOPKA, FL
February 2005
CERTIFICATION ASSISTANT MANAGER
HAMBURGER UNIVERSITY, TAMPA, FL
May 2025
NOT DONE
UNIVERSITY OF PHOENIX, PHOENIX ONLINE, AZ
Contact this candidate