Office Assistant Customer Service

Alka Tharaparambil

Quincy, WA *****

***********@*****.***

509-***-****

SUMMARY

To obtain a customer service position in a dynamic organization where I can leverage my proven track record of providing excellent customer service, outstanding communication skills, and ability to multitask in a fast- paced environment

EXPERIENCE

HR Officer, VKS Verve Nectars PVT Ltd, Malappuram, India Aug 2016 – July 2017

• Interviewed numerous sales representatives to determine their sales and customer service capabilities

• Supported the development and implementation of HR initiatives and systems

• Thoroughly trained and offered continued support to newly hired employees, providing ongoing counseling on policies and procedures

• Maintained detailed employee records according to policy and legal requirements

• Organized and coordinated large events while also incorporating management’s ideas and desires

• Accurately processed payroll for all employees, company-wide Front Office Assistant, BMW Platino Classic, Calicut, India Jul 2015 – Jul 2016

• Greeted guests, asked questions to determine their needs and the nature of their visit

• Directed customers to the correct department, introducing the customer to their salesperson

• Assisted with escalated customer calls, actively listening with empathy to help resolve issues and retain strong customer relationships

• Entered data into prospect tracking system, maintaining accurate and detailed records

• Communicated with callers and visitors in a professional, friendly, and efficient manner

• Ensured the showroom was organized, clean, and presentable at all times EDUCATION

Bank Career Training Program Certificate, YWCA BankWork$ Program, Seattle, WA Endorsed by the Washington Bankers Association

Master of Business Administration, Calicut University, Kuttipuram, India Bachelor of Science in Mathematics, Malabar Christian College, Calicut, India SKILLS

Multilingual – Fluent in Malayalam, Tamil, and English Proficient in Microsoft Office (Word, Excel, Outlook) Reliable and consistent, pays close attention to detail Excellent interpersonal skills, able to easily build lasting customer relationships Coachable, open to new ideas, and eager to grow professionally Able to effectively work independently or as part of a team Decision-making skills, able to identify multiple possible outcomes and choose the most viable option Ability to work under pressure and easily adapts to an ever-changing environment Self-motivated, takes initiative to complete daily tasks with little to no supervision